Table Games Ops Lead - Customer Service & Growth

Socket.dev; Bangor (ME); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment in Bangor, ME is seeking a Table Games Manager to oversee daily operations, lead supervisors, ensure service standards and profitability, and coordinate with the Table Games Manager on strategy.

The role emphasizes staff development, compliance with regulations, scheduling, and delivering outstanding guest experiences in a fast-paced environment. Bachelor's degree and 3+ years experience in gaming ops are expected.

Qualifications

• Bachelor’s degree from an accredited four‑year college or university.
• Three years of progressively challenging experience in a gaming operations role.
• Proficiency in Microsoft Excel, Access and Word.
• Excellent verbal and written communication in English.

Responsibilities

• Oversee the overall operation of Table Games on assigned shift.
• Direct Table Games supervisors to achieve department goals.
• Collaborate with the Table Games Manager on customer service, comping, game layout and profitability.

Skills

Microsoft Excel

Microsoft Access

Microsoft Word

Communication skills

English fluency

Education

Bachelor’s degree

Job description

PENN Entertainment in Bangor, ME is seeking a Table Games Manager to oversee daily operations, lead supervisors, ensure service standards and profitability, and coordinate with the Table Games Manager on strategy.

The role emphasizes staff development, compliance with regulations, scheduling, and delivering outstanding guest experiences in a fast-paced environment. Bachelor's degree and 3+ years experience in gaming ops are expected.