Table Games Floor Lead - Casino Operations

Seminole Hard Rock; Rockford (IL); Vor Ort; USD 34.000 - 44.000; Vollzeit

Zusammenfassung

Hard Rock Casino Rockford is seeking a Table Games Supervisor to lead and develop the table games team on a shift. Under the direction of the Assistant Casino Operations Manager, you will ensure exceptional guest service, maintain compliance with gaming regulations, and mentor staff to elevate player development and loyalty.

You will supervise dealers, plan and assign work, monitor performance, address issues, and strive to create an engaging, secure, and enjoyable gaming experience for every

Qualifikationen

• Three years table games experience.
• Two years in a Dual-Rated management level capacity or above preferred.
• Knowledge of Blackjack and Carnival Games required.
• Proficiency in Baccarat, Craps, or Roulette.

Aufgaben

• Supervise dealers and ensure compliance with company policies.
• Develop Table Games staff to provide superior guest service.
• Train, plan, assign, and direct work activities.
• Evaluate performance, rewards, and discipline staff.
• Address complaints and resolve problems.
• Rate and track guests' play and assist with markers.
• Ensure correct buy-ins and adherence to gaming regulations.

Kenntnisse

Guest relations

Team supervision

Regulatory compliance

Problem solving

Training

Ausbildung

High School Diploma

Jobbeschreibung

Hard Rock Casino Rockford is seeking a Table Games Supervisor to lead and develop the table games team on a shift. Under the direction of the Assistant Casino Operations Manager, you will ensure exceptional guest service, maintain compliance with gaming regulations, and mentor staff to elevate player development and loyalty.

You will supervise dealers, plan and assign work, monitor performance, address issues, and strive to create an engaging, secure, and enjoyable gaming experience for every