Senior Table Games Floor Supervisor & Mentor

Hard Rock Casino Rockford; Rockford (IL); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Casino Rockford is seeking a Table Games Supervisor to oversee staff and resources for Table Games operations on shift. The role focuses on mentoring team members, driving guest service, and ensuring compliance with gaming regulations.

Qualifications include a High School Diploma, 3 years table games experience, and knowledge of Blackjack and Carnival Games. Prior dual-rated management experience is preferred.

Qualifications

• High School Diploma required.
• Three years table games experience required.
• Two years in a Dual-Rated management level capacity or above is preferred.
• Knowledge of Blackjack and Carnival Games required.
• Proficiency in at least one of the following table games: Baccarat, Craps, or Roulette is required.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Directly supervises dealer responsibilities in accordance with the company policies and procedures.
• Develop Table Games team members to provide superior service to our guests.
• Responsibilities include training team members, planning, assigning, and directing work.
• Appraising performance, rewards, and disciplining team members.
• Addressing complaints and resolving problems.
• Rating and tracking guests play.
• Assist guests in obtaining a marker.
• Making sure buy-ins are correct. Insures adherence to all IGB gaming regulations and statues.

Education

High School Diploma

Job description

Hard Rock Casino Rockford is seeking a Table Games Supervisor to oversee staff and resources for Table Games operations on shift. The role focuses on mentoring team members, driving guest service, and ensuring compliance with gaming regulations.

Qualifications include a High School Diploma, 3 years table games experience, and knowledge of Blackjack and Carnival Games. Prior dual-rated management experience is preferred.