Table Games Operations Lead

Caesars Entertainment; Bossier City (LA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Caesars Entertainment in Louisiana seeks a Table Games Administrator to direct daily administrative activities for Table Games and coordinate with Slots, Beverage and Marketing to uphold service standards.

You will manage schedules, PTO, events, billing processes, and onboarding, while maintaining VIP files and coordinating cross-property travel. A strong background in gaming or hospitality, solid communication skills, and the ability to work extended hours are essential.

Qualifications

• Undergraduate degree is preferred.
• 10+ diverse business experience with significant administrative responsibilities in gaming, entertainment, hospitality, or a major corporation with multiple units and locations.
• Must be able to obtain Non-Key LA Gaming License and Responsible Vendor Certification.
• In depth knowledge of corporate staff function and computer literacy with MS Office, CMS, LMS, EMS, WINet; knowledge of Caesars Rewards program.

Responsibilities

• Keep scheduling and PTO needs for all sub-departments.
• Coordinate events or tournaments on an as-needed basis.
• Keying all entries related to Customer Service for all sub departments.
• Handles check requests and forecasting for departments.
• Develop and maintain relationships with key people in all departments.
• Represents files and makes comping decisions on behalf of property leadership.
• Coordinate cross-property reservations, travel and hotel arrivals; manage VIP files.
• Proactively communicates to property leadership in a professional manner.

Skills

Guest service

Communication

Interpersonal skills

Team building

Problem solving

Telemarketing

Education

Undergraduate degree

Tools

XTCM

Ariba

P-card

CMS

LMS

EMS

WINet

Job description

Be the First to Apply

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Table Games Administrator directs the day-to-day administrative activities of Table Games. Responsible for monitoring these operations to ensure high standards of product quality and delivery. Also is involved with other operational departments including but not limited to Slots & Beverage as well as Marketing.

How You Will Create the Extraordinary

• Keep up with scheduling and PTO needs for all sub-departments.
• Help with coordination of special events or tournaments on an as-needed basis
• Keying all entries related to Customer Service for all sub departments
• Handles check requests and forecasting for departments.
• Knows inner-workings of XTCM, Ariba, P-card and any other bill-related systems.
• Handles all processing for new employees e.g. access requests
• Develop and maintain relationships with key people in all departments
• Representative files and makes sound comping decisions on behalf of property leadership.
• Greets customers casino on an as-needed basis
• Is able to order for the department using any purchasing system (Stratton Warren, Ariba, etc)
• Handle pick-up and delivery of daily mail for the department.
• Decrement correctly any Paid outs according to department standards.
• Redeem any offers in WINET that are issued on Paid Out but have an associated offer.
• Ensure that the correct CMS outlets are used for each paid out.
• Coordinate cross-property reservations, air travel, ground transportation, event and restaurant reservations; manage hotel reservation and arrival reports for individual and group visitation; coordinate check cashing approval process; maintain VIP files.
• Proactively communicates to property leadership in a professional and thorough fashion at all times.
• Assists in making sound comping decisions on behalf of leadership team in their absence.
• Disseminates all related information regarding customer arrival and related programs to all departments.

Responsible for tracking and filing all clock out error violations.

Assist with tracking of all Attendance.

Purchases and maintain an appropriate level of office supplies.

Oversees on-boarding of new hires and assists with training.

Submits tickets to IT or Facilities as needed.

Keeps record of all current employees; maintain records of new hires, resignations, terminations etc.

Maintains up to date employee contact lists

Answers and screens telephone calls and refer inquiries to other areas.

Maintains a record of important phone calls.

Proofread and verify all documents produced.

Collect data and assist in preparing reports.

Maintain a current set of records and files.

• Adjusts to new duties as necessary

What You Will Need

Undergraduate degree is preferred.

Minimum ten (10) diverse business experience with significant administrative responsibilities in gaming, entertainment, hospitality, or a major corporation with multiple units and locations.

Must be able to obtain Non-Key LA Gaming License and Responsible Vendor Certification.

In depth knowledge of corporate staff function.

Must be computer literate with software systems to include: Microsoft Office applications, Word /Excel/PowerPoint, CMS, LMS, EMS, WINet, and knowledge of the Caesars Rewards program.

Previous operating experience in managing a department or functional area within a well-branded hotel or gaming property, with responsibilities that include P&L management and planning functions.

Background in Casino Operations, Hotel Operations, Marketing, or Finance is preferred.

Must have a demonstrated ability to quickly evaluate options and make decisions which positively influence both short and long-term business objectives.

Ability to self-start and self-support

Excellent guest service, interpersonal, telemarketing, communication, team building, and problem-solving skills are required.

• Must be able to maintain confidentiality of sensitive material. Must be able to meet the department standards, attendance guidelines and adhere to departmental and company policies.
• Must be at least 21 years of age.
• Must be able to read, write, speak, and understand English.
• Must present a well-groomed appearance.

ADDITIONAL REQUIREMENTS

• Must be able to move in and around quickly on the casino floor.
• Must be able to respond calmly and handle many customer demands in a fast-paced environment.
• Must be able to communicate efficiently and thoroughly with a variety of audiences.
• The ability to calmly handle difficult situations and be able to work weekends, any day, any shift, and long hours as required.
• Must be able to bend, stoop, crouch, kneel, twist, and balance.
• Must be able to stand and walk for long periods.
• Must be able to respond to visual and aural cues.
• Must be able to tolerate areas containing secondary smoke.
• Able to handle more than one function at a time by being well organized and paying attention to details.
• Able to work the following equipment: computer, telephones, copier, 10 key adding machine and fax.
• Must have manual dexterity to operate the computer and necessary office equipment.
• Must be able to work weekends, holidays, and after-hours when needed.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89986
• Job Category Casino
• Job Schedule Full time