Table Games Lead - Ops & Training

PENN Entertainment, Inc.; Riverside (CA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical coverage from day one

401(k) matching

Annual performance bonus

Job summary

ViziRecruiter,LLC. is seeking a candidate to supervise table games operations. This role requires a Bachelor's degree from an accredited university and two years of experience in gaming operations. Responsibilities include implementing customer service strategies, leading staff development, and ensuring daily operations integrity. Candidates should possess excellent interpersonal skills and proficiency in Microsoft Office. This position is located in California, Missouri.

Qualifications

• Bachelor's degree preferred from an accredited institution.
• Two years of progressively challenging experience in gaming operations.
• Ability to respond calmly under pressure.

Responsibilities

• Supervise table games operations during shift.
• Implement strategies for customer service and operational efficiency.
• Lead staff development and training programs.

Skills

Interpersonal skills

Problem-solving skills

Proficiency in Microsoft Office

Education

Bachelor’s degree (B.A./B.S.)

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

ClickHEREto discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Supervises the operation table games on assigned shift
• Works closely with Mgr Table Games Shift to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability
• Provides visible leadership in gaming operation areas
• Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures
• Performs all other related and compatible duties as assigned
• Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis.
• Works with Manager to make changes if necessary to achieve end result
• Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
• Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction on assigned tables

Requirements

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university preferred
• Two years progressively more challenging experience in a gaming operations role, some table games experience preferred - Must possess excellent interpersonal skills
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors - Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Able to develop effective problem solving skills with the ability to exercise independent judgment within established policies
• Must be able to listen and respond to visual and aural cues
• Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces