Table Games Supervisor

Prairie Meadows; Altoona (IA); On-site; USD 52,000 - 70,000; Full time

Job summary

Prairie Meadows in Altoona, IA, is seeking a Table Games Supervisor to oversee and supervise our team of Table Games Dealers.

You will monitor dealer assignments, motivate and train staff, and maintain awareness of game activities to report irregularities and ensure strong guest service.

The role requires extensive dealing experience, knowledge of all casino games, and the ability to communicate clearly with a diverse staff; weekend and holiday hours are expected.

Qualifications

• Five years of all-game dealing experience preferred.
• Complete knowledge of all games on the casino floor, including rules and policies.
• Ability to communicate effectively in writing and speech with a diverse guest base.
• Must stand/walk for an eight-hour shift and lift up to 25 lbs.
• Must be flexible to work varied hours including weekends and holidays.

Responsibilities

• Monitor daily Dealer assignments to ensure adequate staff levels based on guests' demands.
• Motivate, evaluate, and train staff as needed.
• Maintain awareness of game activities to observe and report irregularities and assess dealer performance.

Skills

Staff training

Motivation

Customer service

Communication

Game knowledge

Job description

Get paid when you need it – daily, weekly or biweekly!

We think a new job just might be in the cards for you. That’s because Iowa’s No. 1 entertainment destination is looking for a Table Games Supervisor to oversee and supervise our winning team of Table Games Dealers.

Here’s what you’ll be responsible for:

• Monitor daily Dealer assignments to ensure adequate staff levels based on guests demands.
• Motivate, evaluate, and train staff as needed.
• Maintain constant awareness of activities of all games in assigned locations in order to observe and report any suspicious or irregular activity and awareness of how each game stands with gains/losses and dealer performance.
• Respond to and resolve customer complaints, concerns, or problems to ensure courteous and friendly service to all gaming guests.

Requirements:

Minimum of five years all-game dealing experience preferred. Complete knowledge of all games on the casino floor including rules, policies, procedures, and cheating methods required. Must have technical understanding and demonstrated knowledge of games manuals, policies, and procedures. Completion of a wide variety of specific games training programs with resulting proficiency in required pit games. Must understand property policies and procedures. Must be able to communicate and interact verbally and in writing with people of diverse backgrounds. Must be able to use all equipment associated with the position, such as computer keyboards, and telephones. Must be able to stand or walk for an entire eight-hour shift. This position spends the majority of shifts on the casino floor and is subject to varying levels of crowds, noise, and smoke. Must be able to lift up to 25 lbs. Must be able to work varied hours including weekends and holidays.