Table Games Manager: Guest Experience & Profitability

Prairie Meadows; Altoona (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Prairie Meadows in Altoona, Iowa, is seeking a Table Games Supervisor to oversee operations and enhance guest experiences. The role demands strong leadership and communication skills, with a focus on ensuring service excellence and adherence to departmental standards.

The ideal candidate should have over ten years of Table Games supervision experience, comprehensive knowledge of casino games, and the ability to resolve disputes promptly.

This position involves working varied hours, including weekends and holidays, primarily on the casino floor.

Qualifications

• Ten plus years of progressive Table Games supervision experience.
• Comprehensive knowledge of all casino table games and procedures.
• Ability to analyze operational reports and statistical data.

Responsibilities

• Develop and enforce departmental policies and procedures.
• Monitor gaming activity and analyze performance metrics.
• Resolve guest disputes and ensure a positive experience.

Skills

Strong leadership

Communication skills

Conflict resolution

Customer service orientation

Education

High school diploma or GED

Completion of gaming school or classroom training

Tools

Casino management systems

Reporting software

Job description

Prairie Meadows in Altoona, Iowa, is seeking a Table Games Supervisor to oversee operations and enhance guest experiences. The role demands strong leadership and communication skills, with a focus on ensuring service excellence and adherence to departmental standards.

The ideal candidate should have over ten years of Table Games supervision experience, comprehensive knowledge of casino games, and the ability to resolve disputes promptly.

This position involves working varied hours, including weekends and holidays, primarily on the casino floor.