Table Games Guest Experience & Outreach Pro

Rivers Casino; Philadelphia (Philadelphia County); On-site; USD 19,000 - 25,000; Full time

Job summary

Rivers Casino in Philadelphia seeks a Guest Services Host to provide exceptional service to table game guests, with a focus on inactive, uncoded, and new players. You will help create a welcoming atmosphere and uphold three behaviors: smile, greet proactively, and end interactions on a positive note.

Responsibilities include engaging players from the pits, collecting contact information for future marketing, enrolling members in Rush Rewards, assisting with reservations and accommodations,

Qualifications

• Must be 18 years or older.
• High school diploma or GED.
• 2+ years related casino guest experience required.
• Knowledge of Casino Management Systems and customer database platforms.
• Excellent communication skills, both written and oral.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Responsibilities

• Responsible for ensuring the quality of table game pit spaces in accordance with service goals and guest needs.
• Interacts with unknown table game customers from the pits to engage with players and gather contact information for future marketing communications.
• Outbound reach to identified segments of the player database to reengage inactive customers and general customer service calls to build relationships and visitation; skilled with telephone, email, and chat communication.
• Enrolls players in Rush Rewards program and informs members of benefits, contests and promotions.
• Establishes personal relationships with table games customers providing assistance as needed.
• Owns a database of table games specific players to focus on customer needs and culture.
• Ability to extend complimentary services in accordance with the approved comp matrix.
• Assists with making arrangements for club members in regard to reservations, arrival times, off-site and other accommodations if required.
• Handles difficult situations in a calm, timely and professional manner.
• Participates in special events check-in process as needed.
• Complies with internal controls, standards and procedures.
• Performs all other duties as assigned.

Job description

Rivers Casino in Philadelphia seeks a Guest Services Host to provide exceptional service to table game guests, with a focus on inactive, uncoded, and new players. You will help create a welcoming atmosphere and uphold three behaviors: smile, greet proactively, and end interactions on a positive note.

Responsibilities include engaging players from the pits, collecting contact information for future marketing, enrolling members in Rush Rewards, assisting with reservations and accommodations,