Shift Leader: Guest Experience & Rewards

Rivers Casino; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Rivers Casino in Philadelphia seeks a dynamic leader to supervise shift operations for Rush Rewards. You will foster teamwork, maintain high service standards, and drive guest satisfaction with effective leadership and clear communication.

Key responsibilities include scheduling, staffing, and collaborating with marketing teams to ensure a seamless guest experience. You will uphold data integrity and regulatory compliance while promoting rewards programs.

Qualifications

• Outstanding organization skills and the ability to actively manage multiple projects in a fast-paced environment.
• Strong sense of accountability and a focus on business results.
• Analytical thinking and problem-solving to drive guest satisfaction.

Responsibilities

• Supervise shift operations of Rush Rewards.
• Assist in scheduling, staffing, and greeting within marketing operations.
• Collaborate with marketing leadership to coordinate scheduling and staffing.
• Maintain positive guest relations and oversee Rush Rewards operations.
• Lead Rush Rewards representatives to provide friendly, accurate service and information.

Skills

Organization skills

Multi-tasking

Accountability

Analytical thinking

Job description

Rivers Casino in Philadelphia seeks a dynamic leader to supervise shift operations for Rush Rewards. You will foster teamwork, maintain high service standards, and drive guest satisfaction with effective leadership and clear communication.

Key responsibilities include scheduling, staffing, and collaborating with marketing teams to ensure a seamless guest experience. You will uphold data integrity and regulatory compliance while promoting rewards programs.