Poker Room Host: Elevate Guest Experience & Tournaments

Live! Casino & Hotel; Philadelphia (Philadelphia County); Hybrid; USD 31,000 - 45,000; Full time

Benefits offered by this job

Comprehensive health coverage for full

Life Insurance

Short & Long-Term Disability

Retirement Savings with Company Match

Tuition Reimbursement

Free parking

Discounted meals

Exclusive Discounts on Travel

Job summary

Live! Casino & Hotel in Philadelphia seeks a Poker Room Attendant to manage guest flow, register players, announce seats, and assist with tournaments and promotions.

You will also help with food orders, safety deposits, and guest security while maintaining a clean, inviting Poker Room environment. The role emphasizes outstanding guest service, strong communication, and the ability to multitask in a fast-paced casino setting.

Qualifications

• Exemplary guest service required.
• Basic poker knowledge preferred.
• Basic computer skills and ability to use seating software.
• Excellent verbal and written communication abilities.
• Ability to multitask in a fast-paced environment.
• Strong math skills for handling chips and currency.
• Ability to build positive working relationships with guests and staff.

Responsibilities

• Provide exemplary guest service with a professional demeanor.
• Register players into the seating program and announce names at tables.
• Seat players while maintaining a balanced mix of games.
• Answer phone inquiries and take reservations.
• Assist with weekly/daily poker tournaments, entry fees, payouts and table assignments.
• Assist with comps, Live! Rewards cards, and promotions as requested.
• Expedite and deliver food orders to guests; assist with deliveries.
• Handle safety deposit boxes and ensure guest safety and security.
• Maintain cleanliness and brand image of the Poker Room.

Skills

Guest service

Poker basics

Computer skills

Communication

Multi-tasking

Math ability

Interpersonal skills

Teamwork

Education

High school diploma or GED

Job description

Overview

Why We Need Your Talents

When working as a Live! Poker Room Attendant, you will help manage the traffic flow in and out of the poker games. Register players into the computerized seating program. Announce players’ names and tables when seats become available. Assist with tournaments, promotions, and other related duties assigned. Assist with food orders and complete delivery of orders correctly to the guests. Handle and assist guests with safety deposit boxes upon request. Support and promotes superior guest service by providing exemplary customer service and guest satisfaction.

Responsibilities

Where You'll Make an Impact

• Providing exemplary guest service with a professional and welcoming demeanor.
• Ensuring guests receive a favorable gaming experience by applying the 10/5 Rule, addressing the guests by name, using open palms to direct and use a friendly departing statement.
• Registering players using the computer poker software.
• Seating of players while maintaining proper balance of games.
• Answering telephone inquiries accurately and politely. Taking phone reservations.
• Assisting Supervisors with the registration of weekly and daily poker tournaments including entry fees, cash receipts, table assignments, and the payout of winners.
• Assisting Supervisors with comps, promoting and making Live! Rewards cards for guests, and promotions upon request.
• Expediting food orders and complete delivery of orders correctly to guests.
• Handling and assisting guests with safety deposit boxes upon request.
• Ensuring the safety and security of internal and external guests by notifying management of any suspicious or unusual activities.
• Attending training and meetings when required.
• Living the Live! 5 Standards on a daily basis.
• Maintaining the cleanliness of the Poker Room.
• Maintaining an attractive appearance and model an appealing brand image.

Qualifications

Skills You'll Need to Succeed

• Exemplary guest service.
• Basic knowledge of poker.
• Basic computer skills.
• Excellent verbal and written communication skills.
• Ability to speak clearly, listen, and follow instructions.
• Eye hand coordination.
• Ability to maintain a positive attitude and high level of energy while working under pressure in a fast-paced environment.
• Ability to multi-task varies and perform assigned job duties in an interruptive environment.
• Ability to make change from sales. Complete, perform and understand basic mathematical functions in a timely manner.
• Ability and dexterity to handle chips and currency.
• Ability to maintain interpersonal working relationships among all personnel.
• Knowledge of sanitation and health department regulations.
• Complete knowledge of all facilities, events, and promotions available to guests on property.
• Knowledge of company policy and procedures, internal controls, and Title 31.
• You will work in an environment where smoking areas are allowed.

A Few Must Haves

• Education: A high school diploma or GED equivalent is preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements

• Must be able to continuously stand and or continuously walk more than (90%) of shift which may include stairs.
• Must be able to perform physical activities that requires repetitive lifting, bending and stooping.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.