Rush Rewards Shift Lead - Dynamic Guest Service Champion

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Rivers Casino Philadelphia is seeking a dedicated professional to supervise shift operations for the Rush Rewards program, delivering exceptional guest service and driving loyalty.

The role requires leadership in coordinating staffing, events, and promotions, while maintaining compliance and high standards of data integrity and confidentiality. A flexible schedule including weekends and holidays is expected.

Qualifications

• Outstanding organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Accountability mindset with focus on business results and guest satisfaction.
• Strong business acumen and understanding of market trends.
• Ability to create opportunities and handle ambiguity professionally.
• Calm under pressure with analytical thinking and decisive action.

Responsibilities

• Supervise shift operations of Rush Rewards.
• Assist in marketing operations including scheduling, staffing, greeting, etc.

Skills

Leadership

Team management

Guest relations

Communication

Problem solving

Time management

Adaptability

Attention to detail

Job description

Rivers Casino Philadelphia is seeking a dedicated professional to supervise shift operations for the Rush Rewards program, delivering exceptional guest service and driving loyalty.

The role requires leadership in coordinating staffing, events, and promotions, while maintaining compliance and high standards of data integrity and confidentiality. A flexible schedule including weekends and holidays is expected.