Table Games Floor Supervisor - Table Games Operations

188 Tejon Gaming Authority; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Seminole Hard Rock is seeking a Floor Supervisor for Table Games to oversee dealer operations and maintain high levels of guest service. The role involves supervising dealers, training staff, and ensuring accurate buy-ins and markers while upholding gaming regulations and safety standards.

The ideal candidate has extensive table games experience, strong leadership abilities, and a solid understanding of casino policies.

Qualifications

• Three years table games experience required.
• Two years in a dual-rated management level capacity or above preferred.
• Must be knowledgeable in all primary casino games and most secondary games.
• High School Diploma or equivalent required.

Responsibilities

• Directly supervise dealer responsibilities in line with policies and procedures.
• Train team members, plan, assign and direct work.
• Appraise performance, rewards and discipline team members.
• Address complaints and resolve problems.
• Rate and track guests play.
• Assist guests in obtaining a marker.
• Ensure buy-ins are correct.
• Ensure adherence to all gaming regulations.
• Perform other duties as assigned.

Skills

Customer service

Team leadership

Policy compliance

Education

High School Diploma

Job description

Benefits

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

FLOOR SUPERVISOR - TABLE GAMES

Responsibilities

Under the direction of the Pit Manager, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.

Essential Duties & Responsibilities

• Directly supervises dealer responsibilities in accordance with the company policies and procedures.
• Responsibilities include training team members, planning, assigning, and directing work.
• Appraising performance, rewards, and disciplining team members.
• Addressing complaints and resolving problems.
• Rating and tracking guests play.
• Assist guests in obtaining a marker.
• Making sure buy-ins are correct.
• Insures adherence to all gaming regulations.
• Performs all other duties as assigned.

Qualifications

• High Scholl Diploma required.
• Three years table games experience required.
• Two years in a Dual-Rated management level capacity or above is preferred.
• Must be knowledgeable in all primary casino games and most secondary games.

Company Culture

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!