Table Games Floor Supervisor - Table Games Operations

Hard Rock Casino Rockford; Rockford (IL); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Casino Rockford seeks a Table Games Supervisor to lead a team, mentor dealers and deliver superior guest service while ensuring compliance with regulations.

Requires a High School Diploma, 3 years table games experience, and 2 years in a dual-rated management role. Prior gaming industry experience is required. Equal opportunity employer, benefits available.

Qualifications

• High School Diploma required.
• Three years table games experience required.
• Two years in a dual-rated management level capacity or above preferred.

Responsibilities

• Directly supervise dealer responsibilities in accordance with company policies and procedures.
• Develop Table Games team members to provide superior service to guests.
• Train team members, plan, assign, and direct work.
• Appraise performance, reward, and discipline team members.
• Address complaints and resolve problems.
• Rate and track guests play and assist with markers.

Skills

Table games supervision

Guest service

Leadership

Education

High School Diploma

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Position Summary

Under the direction of the Assistant Casino Operations Manager, is responsible for providing superior service to both internal and external customers. The incumbent is also responsible for building relationships with players and acts as a mentor to team members to build their player development skills. Manages staff and resources, related to Table Game Operations, on an assigned shift ensuring compliance with established regulations.

ESSENTIAL FUNCTIONS

These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position.

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Directly supervises dealer responsibilities in accordance with the company policies and procedures.
• Develop Table Games team members to provide superior service to our guests.
• Responsibilities include training team members, planning, assigning, and directing work.
• Appraising performance, rewards, and disciplining team members.
• Addressing complaints and resolving problems.
• Rating and tracking guests play.
• Assist guests in obtaining a marker.
• Making sure buy-ins are correct. Insures adherence to all IGB gaming regulations and statues.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

High School Diploma required. Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.)

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board.
• Must successfully pass background check.
• Must be twenty-one (21) years of age.
• Prior experience in the Gaming industry is required.

KNOWLEDGE OF

• Pertinent federal, state, and local laws, codes, and regulations.
• Hard Rock operations.
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques.

ABILITY TO

• Interpret and explain policies and procedures.
• Observe and direct actions of subordinates/trainees.
• Calculate figures and create and manipulate spreadsheets to produce reports.
• Effectively present information and respond to questions from groups of managers, clients, customers and the public.
• Solve practical problems and deal with a variety of situations.
• Be flexible to work varying shifts and time schedules as needed.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Pay Range

$25 - $32/