Table Games Floor Lead & Coach

Rio Hotel & Casino Las Vegas; Las Vegas (NV); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Rio Las Vegas is seeking a Floor Supervisor to supervise table games dealers and maintain exceptional guest service. You will oversee game integrity, issue credits, and extend comps while ensuring compliance with gaming regulations. The role requires strong math and communication skills and a focus on guest satisfaction.

Ideal candidates have dealer training or equivalent experience, and the ability to lead a fast-paced team in a lively casino environment.

Formación

• High school diploma or equivalent.
• Comprehensive dealer training program or equivalent experience.
• Strong mathematical and communication skills.
• Outstanding customer service and guest relations.

Responsabilidades

• Stand and circulate throughout assigned area.
• Possess thorough knowledge of games supervised.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies and procedures.
• Operate computer to access credit line, issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
• Direct and supervise dealers in assigned area.
• Evaluate designated team members’ performance on a yearly basis.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to Shift Manager when appropriate.

Conocimientos

Customer service

Mathematical skills

Communication skills

Cash handling

Game knowledge

Educación

High school diploma or equivalent

Dealer training program or equivalent experience

Descripción del empleo

Rio Las Vegas is seeking a Floor Supervisor to supervise table games dealers and maintain exceptional guest service. You will oversee game integrity, issue credits, and extend comps while ensuring compliance with gaming regulations. The role requires strong math and communication skills and a focus on guest satisfaction.

Ideal candidates have dealer training or equivalent experience, and the ability to lead a fast-paced team in a lively casino environment.