Table Games Supervisor, Full Time

Dreamscape Flamingo Road Management LLC; Rio (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Rio Las Vegas is seeking a vigilant Table Games Supervisor to lead dealers and uphold exceptional guest service in a fast-paced casino environment.

You will supervise, coach, and evaluate dealers, ensure accurate payoff calculations, and maintain strict compliance with gaming regulations while delivering an unforgettable guest experience.

Strong communication, math aptitude, and the ability to handle high-pressure situations are essential to succeed on the Rio Las Vegas floor.

Qualifications

• Must have a high school diploma or equivalent.
• Completed dealer training or equivalent experience.
• In-depth knowledge of the specific casino games offered, with ability to quickly adapt to new games and rules.
• Strong mathematical and communication skills.
• Outstanding customer service and interpersonal skills, with an unwavering commitment to guest satisfaction.
• Capacity to excel in a fast-paced, high-pressure gaming environment.
• Meticulous attention to detail and accuracy in cash handling.
• Must meet the age requirement for gaming employees and hold required licenses/permits.

Responsibilities

• Stand and circulate throughout assigned area.
• Possess thorough knowledge of games supervised.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations and company policies.
• Operate computer to access credit line and issue credit.
• Maintain positive customer relations and evaluate play.
• Direct and supervise dealers in assigned area.
• Evaluate designated team members’ performance annually.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to Shift Manager when appropriate.

Skills

Customer service

Communication skills

Cash handling

Mathematical ability

Gaming knowledge

Education

High school diploma

Job description

WHAT YOU’LL DO

Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.

ROLE EXPECTATIONS

Responsibilities include, but are not limited, to the following:

• Stand and circulate throughout assigned area.
• Possess thorough knowledge of games assigned to supervise.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies and procedures.
• Operate computer to access credit line, issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
• Direct and supervise dealers in assigned area.
• Evaluate designated team members’ performance on a yearly basis.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to Shift Manager when appropriate.

SUPERVISORY RESPONSIBILITIES

This position oversees Table Games Dealers.

REQUIREMENTS

• High school diploma or equivalent.
• Successful completion of a comprehensive dealer training program or an equivalent amount of relevant experience.
• An in-depth knowledge of the specific casino games offered at the Rio Hotel and Casino, coupled with the ability to quickly adapt to new games and rules.
• Strong mathematical and communication skills.
• Outstanding customer service and interpersonal skills, with an unwavering commitment to exceeding guest expectations.
• The capacity to excel in a fast-paced, high-pressure gaming environment.
• Meticulous attention to detail and unfailing accuracy in cash handling.
• Must meet the age requirement for gaming employees in Las Vegas and hold any required gaming licenses or permits.

PREFERRED

• Two years of experience as a Floor Supervisor

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL REQUIREMENTS

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up 25 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORKING CONDITIONS

This role may entail exposure to cigarette smoke, high-volume background noise, and varying shift schedules, including evening and late-night hours. It also necessitates prolonged periods of standing to facilitate games and engage with patrons.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Join our team at Rio Las Vegas, where innovation and unparalleled hospitality create a dynamic workplace. We go beyond the expected to offer unique and unforgettable experiences to every guest. As a member of our talented team, you'll be part of an unmatched story of service and passion, where every endeavor is a pursuit to redefine hospitality in the heart of Las Vegas. Join us as we transform this iconic property and its bright future.