Table Games Lead - Coach Dealers & Elevate Service

Dreamscape Flamingo Road Management LLC; Rio (WI); Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Rio Las Vegas is seeking a vigilant Table Games Supervisor to lead dealers and uphold exceptional guest service in a fast-paced casino environment.

You will supervise, coach, and evaluate dealers, ensure accurate payoff calculations, and maintain strict compliance with gaming regulations while delivering an unforgettable guest experience.

Strong communication, math aptitude, and the ability to handle high-pressure situations are essential to succeed on the Rio Las Vegas floor.

Qualifikationen

• Must have a high school diploma or equivalent.
• Completed dealer training or equivalent experience.
• In-depth knowledge of the specific casino games offered, with ability to quickly adapt to new games and rules.
• Strong mathematical and communication skills.
• Outstanding customer service and interpersonal skills, with an unwavering commitment to guest satisfaction.
• Capacity to excel in a fast-paced, high-pressure gaming environment.
• Meticulous attention to detail and accuracy in cash handling.
• Must meet the age requirement for gaming employees and hold required licenses/permits.

Aufgaben

• Stand and circulate throughout assigned area.
• Possess thorough knowledge of games supervised.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations and company policies.
• Operate computer to access credit line and issue credit.
• Maintain positive customer relations and evaluate play.
• Direct and supervise dealers in assigned area.
• Evaluate designated team members’ performance annually.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to Shift Manager when appropriate.

Kenntnisse

Customer service

Communication skills

Cash handling

Mathematical ability

Gaming knowledge

Ausbildung

High school diploma

Jobbeschreibung

Rio Las Vegas is seeking a vigilant Table Games Supervisor to lead dealers and uphold exceptional guest service in a fast-paced casino environment.

You will supervise, coach, and evaluate dealers, ensure accurate payoff calculations, and maintain strict compliance with gaming regulations while delivering an unforgettable guest experience.

Strong communication, math aptitude, and the ability to handle high-pressure situations are essential to succeed on the Rio Las Vegas floor.