Table Games Assistant Floor Manager

Hollywood Casino Gulf Coast; Bay St. Louis (MS); On-site; USD 42,000 - 63,000; Full time

Job summary

Hollywood Casino Gulf Coast is seeking a Table Games Supervisor to lead the table games department, ensuring superior guest service and adherence to regulatory standards. You will supervise staff, manage scheduling, and support budget processes while driving profitability and operational excellence.

The role requires knowledge of Table Games Operations, strong communication skills, and the ability to present information effectively to stakeholders.

Qualifications

• Must be at least 21 years of age.
• Associate’s Degree (A.A.) in related field and one-year experience in Table Games or equivalent.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Proficient in Microsoft Excel and Word; knowledge of Table Games operating systems.
• Ability to present information clearly to managers, clients, customers, and the public.
• Knowledge of all Table Games and Table Games Operations.

Responsibilities

• Supervise staff and management in the table games department and monitor performance and profit objectives.
• Coordinate scheduling and address scheduling concerns with a focus on guest satisfaction.
• Assist in budgeting for the department and report concerns to management.
• Work with shifts to implement strategies for customer service, revenue growth, and expense management to maximise profitability.
• Promote teamwork by addressing feedback, suggestions, and grievances of staff.
• Oversee accountability of chips, cards, dice and other gaming equipment and ensure compliance with procedures.
• Maintain paperwork, logs, schedules, and communications for the Table Games department.

Skills

Communication

Presentation skills

Table Games knowledge

Microsoft Office

Education

Associate’s Degree (A.A.) in related field

Tools

Microsoft Excel

Microsoft Word

Table Games systems

Job description

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Job Responsibilities

• Responsible for supervising staff and management in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability. Make suggestions for improvement on standard operating procedures as needed.
• Shares responsibility for the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Assists with verifications of table inventories and effectively manages table limits.
• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.
• Shares responsibility for the overall integrity of daily operations.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures efficient operations table games protection.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
• Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Qualifications

• Must be at least 21 years of age.
• Associate’s Degree (A.A.) in related field; one-year experience in Table Games or equivalent combination of education and experience.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Must have knowledge of all Table Games and Table Games Operations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be able to obtain a Gaming Permit.
• Must successfully complete ServSafe Alcohol training certification course.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer