Table Games Floor Supervisor - Table Games Operations

Hard Rock Casino Tejon; Mettler (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Casino Tejon is seeking a Floor Supervisor - Table Games to oversee table game operations under the direction of the Pit Manager, delivering superior service while ensuring game integrity.

The role requires supervising dealers, training staff, evaluating performance, addressing guest issues, and ensuring compliance with gaming regulations. Applicants should have strong knowledge of primary casino games and at least three years of table games experience.

Qualifications

• High School Diploma required.
• Three years table games experience required.
• Two years in a Dual-Rated management level capacity or above is preferred.
• Knowledge of primary casino games and most secondary games.

Responsibilities

• Directly supervises dealer responsibilities in accordance with company policies and procedures.
• Training team members, planning, assigning, and directing work.
• Appraising performance, rewards, and disciplining team members.
• Addressing complaints and resolving problems.
• Rating and tracking guests play.
• Assist guests in obtaining a marker.
• Making sure buy-ins are correct. Insures adherence to all gaming regulations.
• Performs all other duties as assigned.

Skills

Customer service

Team leadership

Training

Regulatory compliance

Casino experience

Education

High School Diploma

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

FLOOR SUPERVISOR - TABLE GAMES

Responsibilities

Under the direction of the Pit Manager, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.

Essential Duties & Responsibilities

• Directly supervises dealer responsibilities in accordance with the company policies and procedures.
• Responsibilities include training team members, planning, assigning, and directing work.
• Appraising performance, rewards, and disciplining team members.
• Addressing complaints and resolving problems.
• Rating and tracking guests play.
• Assist guests in obtaining a marker.
• Making sure buy-ins are correct. Insures adherence to all gaming regulations.
• Performs all other duties as assigned

Qualifications

• High Scholl Diploma required.
• Three years table games experience required.
• Two years in a Dual-Rated management level capacity or above is preferred.
• Must be knowledgeable in all primary casino games and most secondary games.