Table Games Manager

Prairie Meadows; Altoona (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Prairie Meadows in Altoona, Iowa, is seeking a Table Games Supervisor to oversee operations and enhance guest experiences. The role demands strong leadership and communication skills, with a focus on ensuring service excellence and adherence to departmental standards.

The ideal candidate should have over ten years of Table Games supervision experience, comprehensive knowledge of casino games, and the ability to resolve disputes promptly.

This position involves working varied hours, including weekends and holidays, primarily on the casino floor.

Qualifications

• Ten plus years of progressive Table Games supervision experience.
• Comprehensive knowledge of all casino table games and procedures.
• Ability to analyze operational reports and statistical data.

Responsibilities

• Develop and enforce departmental policies and procedures.
• Monitor gaming activity and analyze performance metrics.
• Resolve guest disputes and ensure a positive experience.

Skills

Strong leadership

Communication skills

Conflict resolution

Customer service orientation

Education

High school diploma or GED

Completion of gaming school or classroom training

Tools

Casino management systems

Reporting software

Job description

• Develop, implement, and enforce departmental policies, procedures, standards, and operational objectives.
• Maintain the security and integrity of all table games operations.
• Monitor gaming activity, including win/loss ratios, table performance, customer trends, and significant player activity.
• Observe and evaluate employee performance to ensure adherence to departmental standards and procedures and lead employee training, coaching, counseling, and development initiatives with a strong emphasis on guest service and operational excellence.
• Resolve guest disputes, complaints, and claims promptly and professionally while ensuring a positive guest experience.
• Develop, manage, and monitor departmental budgets to ensure financial goals are achieved.
• Analyze daily, weekly, and monthly gaming revenue reports, labor costs, and operational expenses to maximize profitability and operational efficiency.

Requirements: High school diploma or GED. Recommended ten plus years of progressive Table Games supervision. Completion of gaming school or classroom training and knowledge of all games required. Comprehensive knowledge of all casino table games, rules, procedures, and internal controls. Understanding of theoretical win, basic strategy, and game protection procedures. Strong leadership, communication, and conflict resolution skills. Ability to analyze operational reports and statistical data. Knowledge of casino management systems and reporting software. Strong customer service orientation with the ability to manage difficult situations professionally. Ability to interact effectively with individuals from diverse backgrounds. Knowledge of casino marketing practices and guest development strategies. Ability to maintain confidentiality and exercise sound judgment. Knowledge of profit & loss statements, budgets, etc. Ability to communicate and interact verbally and in writing with people of diverse backgrounds. Ability to use all equipment associated with the position, including but not limited to laptop, keyboard and phone. Indoor environment. Ability to stand and walk for an entire 8-hour shift. Must be able to work varied hours including weekends and holidays. This position spends the majority of shifts on the casino floor, and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon customer volume. Ability to lift up to 25 lbs.