Table Games Dual Rate Supervisor School, Paid Training (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Caesars Entertainment in New Orleans is offering a Dual Rate Supervisor in Training Program designed to develop team members into successful Table Games Supervisors through a structured 16-week curriculum combining classroom instruction, hands-on dealing, and supervisory development. Weeks 1–5 cover Blackjack and Poker derivatives, game protection, payouts, and guest service.

Weeks 13–16 emphasize on-floor supervision and regulatory compliance, preparing trainees to perform Dealer and Table

Qualifications

• Strong guest service and communication skills.
• Ability to learn and retain game procedures and policies.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must meet all company licensing and regulatory requirements.

Responsibilities

• Protect the integrity of all table games by ensuring compliance with company policies, state gaming regulations, and departmental procedures.
• Provide exceptional guest service by creating a welcoming, professional, and entertaining gaming experience.
• Accurately conduct all game procedures, payouts, collections, fills, credits, and related transactions.
• Monitor table activity and identify unusual play, disputes, or potential game security concerns.
• Assist supervisors and management with daily casino operations as assigned.
• Observe and enforce internal controls and company policies.
• Maintain a professional appearance and demeanor while representing the organization.
• Communicate effectively with guests, dealers, supervisors, and management.
• Assist in coaching, training, and developing team members.
• Resolve guest concerns and game disputes in a professional and timely manner.
• Perform both Dealer and Supervisor duties.

Skills

Guest service

Communication

Learning agility

Regulatory compliance

Job description

New Orleans, LA, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Dual Rate Supervisor in Training Program is designed to develop team members into successful Table Games Supervisors through a structured 16-week training curriculum that combines classroom instruction, hands‑on dealing experience, and supervisory development.

Training Program Overview

Weeks 1-5: Blackjack and Poker Derivatives

• Learn and demonstrate proficiency in Blackjack and various Poker derivative games.
• Develop a strong understanding of game protection, procedures, payouts, and guest service standards.
• Successfully complete game knowledge and practical skill assessments.
• Receive comprehensive training in Roulette operations and procedures.
• Master game protection techniques, payouts, equipment handling, and house policies.
• Demonstrate proficiency through practical evaluations.
• Apply learned skills by dealing assigned games on the casino floor.
• Gain real‑world experience while maintaining guest service, game integrity, and operational standards.
• Build confidence and efficiency in a live gaming environment.

Weeks 13-16: Supervisor Training

• Participate in classroom and on‑floor supervisory training.
• Learn table games supervision, regulatory compliance, game security, employee coaching, and casino operations.
• Develop leadership skills while working alongside experienced supervisors.
• Prepare for transition into a Dual Rate Supervisor role.

Program Goal Upon successful completion of the program, participants will be qualified to perform both Dealer and Table Games Supervisor duties, supporting operational excellence, regulatory compliance, and an exceptional guest experience.

Qualifications

• Strong guest service and communication skills.
• Ability to learn and retain game procedures and policies.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must meet all company licensing and regulatory requirements.

This structured program provides a pathway for career advancement while developing the technical and leadership skills necessary for success as a Dual Rate Supervisor.

How You Will Create the Extraordinary

• Protect the integrity of all table games by ensuring compliance with company policies, state gaming regulations, and departmental procedures.
• Provide exceptional guest service by creating a welcoming, professional, and entertaining gaming experience.
• Accurately conduct all game procedures, payouts, collections, fills, credits, and related transactions.
• Monitor table activity and identify unusual play, disputes, or potential game security concerns.
• Assist supervisors and management with daily casino operations as assigned.
• Observe and enforce internal controls and company policies.
• Maintain a professional appearance and demeanor while representing the organization.
• Communicate effectively with guests, dealers, supervisors, and management.
• Assist in coaching, training, and developing team members.
• Resolve guest concerns and game disputes in a professional and timely manner.
• Perform both Dealer and