Dual Rate Supervisor

Mohegan Sun; Wilkes-Barre (Luzerne County); On-site; USD 42,000 - 64,000; Full time

Job summary

Mohegan Sun Pocono in Wilkes-Barre, PA is seeking a Table Games Supervisor to oversee all games in the table games/poker areas, enforce controls, and ensure smooth operations.

You will train and coach staff, coordinate with Surveillance, assist the shift manager, and deliver outstanding guest service while maintaining security and accuracy of the Player Rating System.

Qualifications

• Must have previous work experience as a dealer with multiple game knowledge.
• Past supervisor/dual rate experience in table games is a plus.
• Must be able to successfully complete rigorous table games supervisory training.
• Must be knowledgeable of computer systems.
• Must be willing to work various shifts and flexible hours.

Responsibilities

• Supervises and secures all games in assigned table games/poker gaming areas.
• Enforces internal controls and commission regulations; enforces table game procedures.
• Ensures the accuracy and integrity of the Player Rating System.
• Ensures the security of the table games and related equipment; communicates with Surveillance.
• Trains, counsels, supervises, and evaluates staff.
• Provides superior guest service and handles guest-related issues professionally.
• Maintains open communication with the assistant or shift manager; stays aware of events and schedules.

Skills

Interpersonal skills

Staff training

Guest service

Team supervision

Computer systems

Tools

Computer systems

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Job Duties

Supervises and secures all games in assigned table games/poker gaming areas. Enforces internal controls and commission regulations. Enforces table game procedures. Ensures the accuracy and integrity of the Player Rating System. Ensures the security of the table games and related equipment and keep clear lines of communication with the Surveillance Department. Improves the skills of your staff through direct involvement in training, counseling, supervision, and evaluation. Services guests and handle guest related issues with composure and professionalism. Services employees and handles employee related issues with composure and professionalism. Maintains open communication with the assistant or shift manager. Keeps abreast of “special events”, entertainment, employee activities, restaurant schedules, etc. Provides an entertaining, exciting and memorable guest experience. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service.

Minimum Qualifications

Must have previous work experience as a dealer with multiple game knowledge. Past supervisor/dual rate experience in table games is a plus. Must be able to successfully complete rigorous table games supervisory training. Must be knowledgeable of computer systems, and be willing to work various shifts and flexible hours.

Work Shift:

Regular

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