TABLE GAMES CONCIERGE

Caesars Entertainment; Elgin (IL); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

Caesars Entertainment in Illinois is seeking a Table Games Concierge to provide quality guest service and manage poker room reservations and data entry. The role promotes Family Style Service culture through actions and a positive attitude.

The successful candidate will monitor poker tables, assist hosts, handle guest questions on rules and policies, stay compliant with Title 31, and maintain a clean, professional work environment while representing Caesars with integrity and courtesy.

Qualifications

• Must be 21 years of age or older.
• High School Diploma/GED preferred.
• Must be able to obtain and maintain an Illinois Gaming license.
• Prior in-person guest service and data entry experience preferred.
• Excellent guest service and communication skills.

Responsibilities

• Monitor all poker tables for open seats and assist hosts in calling new games.
• Build guest relations and promote a welcoming environment.
• Answer questions about game rules and casino policies.
• Be familiar with Title 31 guidelines and use SARC when necessary.
• Keep work area clean and orderly and adhere to policies.
• Handle routine customer complaints professionally to maintain guest relationships.
• Work flexible schedule including late nights, weekends and holidays.

Skills

Guest service

Communication skills

Professional demeanor

Confidentiality

Education

High School Diploma/GED

Tools

Data entry

Job description

Job Description

A Table Games Concierge is responsible for providing quality guest service, guest satisfaction . Manage Poker Room reservations, data entries on computer and clerical work. Promote Family Style Service culture through actions and positive attitude.

Responsibilities

• Monitor all poker tables for open seats. Assist the poker hosts in calling new games.
  • Helping accommodate valued players with account numbers, player cards and promotions on request.
  • Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
  • Providing superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Answer questions about game rules and casino policies.
• Be familiar with Title 31 guidelines and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
  • Have complete knowledge of all casino events and promotional activities and assist as needed.
  • Keep work area in a clean and orderly manner.
  • Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
  • Handle routine customer complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned.

Qualifications

• Must be 21 years of age or older
• High School Diploma/GED preferred.
• Must be able to obtain and maintain an Illinois Gaming license.
• Prior “in person” guest service and data entry experience preferred.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must always present a professional appearance and demeanor.
• Ability to read, write and speak English.
• Always display a high level of confidentiality and integrity.
• Capacity to work well with others and handle stressful situations with ease.
• Possess effective learning skills.
• Requires prolonged standing and walking for 8 – 10 hours.
• Requires lifting up to 30 pounds.
• Requires reaching and bending.
• Salary Range:
• Benefits : Full Time
• Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts