Table Games Assistant Shift Manager

Monarch-Casino-Resort-Spa-1; Black Hawk (CO); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefit Insurance

401k with company match

Free meal per shift

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado is seeking a Table Games Assistant Shift Manager to supervise a shift in the Table Games department and ensure exceptional guest service.

Responsibilities include visiting tables, identifying operational issues, coordinating with Shift Managers on strategy for customer service, games layout, and profitability, and maintaining logs, schedules, and communications on the floor.

Qualifications

• Must be at least 18 years old and able to obtain Colorado Support Gaming License.
• 1 year of dealing experience preferred.
• Previous supervisor experience a plus.
• Excellent guest service and communication skills.
• Proficient in Microsoft Office.
• Ability to speak and write English.
• Strong general mathematical skills.
• Ability to stand for duration of shift; bend and use hands.

Responsibilities

• Assist in supervising and managing daily shift in the Table Games department.
• Interact with guests and team members to promote and facilitate high guest service.
• Identify and correct daily operational deficiencies to improve service.
• Work with Table Games Shift Managers on strategies for service, comping, games layout, revenue and profitability.
• Maintain an active presence on the casino floor during shifts.
• Assist in processing paperwork, logs, schedules, and communications for the department.

Skills

Guest service

Communication

Microsoft Office

English

Math skills

Team leadership

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.Position Title: Table Games Assistant Shift ManagerPay Range: $95,000 +Status: Full TimeShift: VariesMonarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #2 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.Responsibilities:Table Games Assistant Shift Manager is responsible for helping and performing numerous daily tasks and routines that ensure quality service is provided to all guests as well as supervising staff and the overall daily management of a designated shift in the Table Games department. During each shift, the Table Games Assistant Shift Manager will visit each table games operational area and converse with guests and team members to promote and facilitate the highest guest service attainable. Must be able to identify and correct daily operational deficiencies to achieve this service.Works closely with the Table Games Shift Managers to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.Constantly review staffing needs and recommend increase/decrease in staffing levels to coincide with business demands.Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives of the Table Games Department.Assist in resolving team member issues, responsible for motivating team members to ensure they are providing quality service.Assist supervisors to ensure that the table games operations are being managed in accordance with company standards.Maintain an active presence on the casino floor at all times.Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.Works hand in hand with other Operational departments to ensure highest standards of service and safety of guests and team members.Shares responsibility for the overall integrity of daily operations on assigned shift.Other related duties including but not limited to complying with and understanding the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures. Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company policies and IRS reporting.Qualifications:Must be at least 18 years of age and able to obtain and maintain a Colorado Support Gaming License.1 year of previous dealing experience preferred.Previous supervisor experience a plus!Skilled in establishing and maintaining effective working relationships with staff and other departments.Must possess excellent guest service and communication skills with the ability to deal with guests.Proficient in Microsoft Office.Ability to speak and write English.Ability to communicate information through spoken words and sentences that others will understand.Ability to read and understand information and instructions presented in writing.Strong general mathematical skills.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Must have the ability to stand for duration of shift.Must be able to bend, stoop and continuously use hands.Successfully pass a pre-employment criminal background check and drug screen.Benefits:Full Time Team Members (30+ hours) will enjoy the following benefits and perks:Paid Time Off!6 Observed Holidays and Holiday PayHealth Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, 401k with company matchPart Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft DrinksUp to 48 hours of Sick Pay for Team Members Under 30 hrs per WeekFree Covered ParkingCareer Development and Advancement Programs: Education/Tuition/Certification ReimbursementWardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positionsTeam Member Hotel, Retail and Spa DiscountsSave your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.An estimated salary for this position would be:We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.