Table Captain

The Inn at Little Washington; Washington; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, vision and dental insurance (F

Paid time off (Full time)

401(k) retirement plan with match

On-the-job training

Employee education allowance

Advancement potential

Flexible schedules

Employee appreciation events

Complimentary uniforms

Delicious family meals daily

Referral bonuses

Competitive pay

Job summary

The Inn at Little Washington invites you to join our award-winning team delivering a 5-Star, 5-Diamond hospitality experience. Lead daily Front of House operations and guide a team of professionals in a luxury setting.

As a senior FOH leader, you will uphold Forbes 5-Star standards, leverage extensive wine knowledge, and coordinate with kitchen and back-of-house to ensure flawless service. Excellent communicator with a passion for guest satisfaction is essential.

Qualifications

• Exceptional communication skills.
• 2 years’ prior fine dining experience.
• Must be at least 21 years old.
• Well-groomed and well-presented with no visible tattoos.
• Reliable transportation.
• Advanced wine knowledge.
• Flexible schedule including weekends/holidays.
• Mastery of Forbes 5-Star standards.
• CMS 1 & 2 highly recommended.
• Ability to communicate in a language other than English preferred.

Responsibilities

• Flawlessly execute mechanics and standards of service.
• Manage time-management and order-of-operations.
• Able to speak confidently about property and conduct tours.
• Delegate to front and back of house teams.
• Supervise breakfast service and beverage program.
• Maintain guest profiles in Tock to build the database.
• Writes accurate tickets for all tables with complete info.
• Lead staff performance reviews and mentor growth.
• Orchestrate private events and lead daily FOH ops.

Skills

Exceptional communication

Fine dining experience

21+ years of age

Wine knowledge

Professional presentation

Multitasking

Staff leadership

Job description

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Competitive pay

www.theinnatlittlewashington.com

SUMMARY

Leadin daily Front of House operations to deliver a 5-Star, 5-Diamond, 3-MichelinStar experience to all guests. Maintain all aspects of the service areas,dining room, and property. Serve as the ambassador of the establishment andplay a leadership role.

ESSENTIAL FUNCTIONS

• Able to flawlessly execute the mechanics and standardsof service
• Is conscious of time-management andorder-of-operation skills
• Able to confidently speak in depth about property andconduct a kitchen tour
• Mastery of etiquette
• Can accurately assess a guest’s mood level and takeactions accordingly
• Exhibits anticipatory service
• Comprehensive understanding of MOD and resort-suitefunctions; create and manage a folio, make dinner reservations, book rooms,menu’s, billing, etc.
• Well versed in protocol for potential inspectors
• Can effectively delegate to both front of house andback of house teams
• Able to serve cheese from the cheese cart and speakconfidently about selections
• Expert ability to supervise breakfast service
• Full understanding of all billing requirements;splitting checks, tock deposits, packages, discounts, and transferring checks
• Able to execute tableside presentations; squabcarving, Caesar, mini B, pour-over coffee, wine presentation, etc.
• Will regularly update guest profile in Tock tobuild the database
• Writes correct and accurate tickets for all tableswith all necessary information
• Has full daily knowledge of the CIP report
• Is directly responsible for the section before and duringservice
• Able to recognize long time guests and friends ofThe Inn
• Takes on additional responsibilities outside ofservice and improves upon them; floor plan, schedule, CGS, linens, candles,paycom, etc.
• Full knowledge of all beverages available
• Able to sell bottles of wine accurately and to theguests liking/specification
• Full knowledge of the property including details suchas; who did this painting, where is this cabinet from, etc., as well as ongoingprojects, current publications, recent reviews, etc.
• Assists management in staff performancereviews and promotes team members’ growth
• Master of all FOH position; can do anything, at anytime, for any reason
• Able to orchestrate a private event
• Responsible for the fulfillment of traininginformation for new staff
• Exemplifies leadership, professionalism, positiveattitude, and accountability
• Utilizes channels of communication between all departments
• Embodies the ‘Crisis Solver’ in giving directionand resolving issues
• Plays a role in recruiting
• Executes precisely in accordance with all Forbes 5-Starstandards

QUALIFICATIONS

Required

• Exceptional communication skills
• 2 years’ prior fine dining experience
• Must be at least 21 years of age
• Must be well-groomed and well-presented with no visibletattoos
• Must have reliable transportation
• Advanced wine knowledge
• Mustbe able to work weekends/holidays and have a flexible work schedule
• Mastery of Forbes 5-Star standards
• CMS 1 & 2 highly recommended
• Ability to communicate in a language other than English,preferably Spanish or French
• Certification in alcohol awareness program
• Certification in CPR
• Prior experience with Resortsuite and Tock

Desirable

• CMS 1 & 2 highly recommended
• Ability to communicate in a language other than English,preferably Spanish or French
• Certification in alcohol awareness program
• Certification in CPR
• Prior experience with Resortsuite and Tock
• Bartending experience

SKILLS

• Ability to communicate in English both orally and in writing
• Strong interpersonal communication skills both verbal andwritten
• Must always be organized and maintain cleanliness ofworkstation
• Ability to speak using clear and professional language
• Ability to multi-task in a fast-paced environment
• Ability to cross-train across multiple departments andassist when needed
• Ability to assist guests with questions about the property,history, and surrounding areas
• Ability to hold staff accountable through coaching andcounseling

PHYSICAL DEMANDS

• Must be able to lift 30+ lbs.
• Able to stand, bend and walk for long periods of time
• Frequent or occasional need to perform the followingphysical activities: reaching, bending, pushing, pulling, twisting, lifting andclimbing

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws** Description

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

www.theinnatlittlewashington.com

SUMMARY

Leadin daily Front of House operations to deliver a 5-Star, 5-Diamond, 3-MichelinStar experience to all guests. Maintain all aspects of the service areas,dining room, and property. Serve as the ambassador of the establishment andplay a leadership role.

ESSENTIAL FUNCTIONS

• Able to flawlessly execute the mechanics and standardsof service
• Is conscious of time-management andorder-of-operation skills
• Able to confidently speak in depth about property andconduct a kitchen tour
• Mastery of etiquette
• Can accurately assess a guest’s mood level and takeactions accordingly
• Exhibits anticipatory service
• Comprehensive understanding of MOD and resort-suitefunctions; create and manage a folio, make dinner reservations, book rooms,menu’s, billing, etc.
• Well versed in protocol for potential inspectors
• Can effectively delegate to both front of house andback of house teams
• Able to serve cheese from the cheese cart and speakconfidently about selections
• Expert ability to supervise breakfast service
• Full understanding of all billing requirements;splitting checks, tock deposits, packages, discounts, and transferring checks
• Able to execute tableside presentations; squabcarving, Caesar, mini B, pour-over coffee, wine presentation, etc.
• Will regularly update guest profile in Tock tobuild the database
• Writes correct and accurate tickets for all tableswith all necessary information
• Has full daily knowledge of the CIP report
• Is directly responsible for the section before and duringservice
• Able to recognize long time guests and friends ofThe Inn
• Takes on additional responsibilities outside ofservice and improves upon them; floor plan, schedule, CGS, linens, candles,paycom, etc.
• Full knowledge of all beverages available
• Able to sell bottles of wine accurately and to theguests liking/specification
• Full knowledge of the property including details suchas; who did this painting, where is this cabinet from, etc., as well as ongoingprojects, current publications, recent reviews, etc.
• Assists management in staff performancereviews and promotes team members’ growth
• Master of all FOH position; can do anything, at anytime, for any reason
• Able to orchestrate a private event
• Responsible for the fulfillment of traininginformation for new staff
• Exemplifies leadership, professionalism, positiveattitude, and accountability
• Utilizes channels of communication between all departments
• Embodies the ‘Crisis Solver’ in giving directionand resolving issues
• Plays a role in recruiting
• Executes precisely in accordance with all Forbes 5-Starstandards

QUALIFICATIONS

Required

• Exceptional communication skills
• 2 years’ prior fine dining experience
• Must be at least 21 years of age
• Must be well-groomed and well-presented with no visibletattoos
• Must have reliable transportation
• Advanced wine knowledge
• Mustbe able to work weekends/holidays and have a flexible work schedule
• Mastery of Forbes 5-Star standards

Desirable

• CMS 1 & 2 highly recommended
• Ability to communicate in a language other than English,preferably Spanish or French
• Certification in alcohol awareness program
• Certification in CPR
• Prior experience with Resortsuite and Tock
• Bartending experience

SKILLS

• Ability to communicate in English both orally and in writing
• Strong interpersonal communication skills both verbal andwritten
• Must always be organized and maintain cleanliness ofworkstation
• Ability to speak using clear and professional language
• Ability to multi-task in a fast-paced environment
• Ability to cross-train across multiple departments andassist when needed
• Ability to assist guests with questions about the property,history, and surrounding areas
• Ability to hold staff accountable through coaching andcounseling

PHYSICAL DEMANDS

• Must be able to lift 30+ lbs.
• Able to stand, bend and walk for long periods of time
• Frequent or occasional need to perform the followingphysical activities: reaching, bending, pushing, pulling, twisting, lifting andclimbing

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**