TA Operations Lead for Data-Driven Hiring Excellence

Cengage; Ohio; Hybrid; USD 100,000 - 125,000; Full time

Job summary

Cengage is seeking an experienced Talent Acquisition Operations professional to own end-to-end TA processes, dashboards, and data-driven improvements. You will lead cross-functional initiatives, manage outsourced TA services, and ensure compliance across the recruiting lifecycle.

The role requires strong analytics, stakeholder collaboration, and a passion for scalable processes within a global education technology company.

Qualifications

• 7+ years of experience in talent acquisition operations or a related HR operations role.
• Hands-on administrator-level experience with an ATS (Workday preferred) and TA technology stack.
• Experience leading external vendor and RPO relationships, including contract negotiation and SLA management.

Responsibilities

• Process & Reporting Own end-to-end TA process build, documentation, and continuous improvement throughout the hiring journey.
• Build and maintain recruiting dashboards and reporting for TA leadership and HR/business team members.
• Identify process bottlenecks and inefficiencies, and lead cross-functional initiatives to resolve them.
• Establish and monitor SLAs and quality standards throughout the recruiting process.
• Partner with the Head of TA to prepare data and reporting for quarterly business reviews and workforce planning.
• TA Systems & Technology: Administer ATS and TA tech stack; manage configuration, integrations, and data integrity.
• Vendor & Outsourced Operations Management: Manage outsourced TA operations, negotiate contracts, monitor SLA performance.
• Compliance & Documentation: Ensure processes meet OFCCP, EEO, data privacy; maintain audit-ready records.
• Employer Branding & Reputation Management: Develop content and manage employer brand across channels.
• Team Training & Enablement: Design onboarding and training resources; drive tool adoption; coach teammates.

Education

Bachelor's degree or equivalent

Tools

Workday

Job description

Cengage is seeking an experienced Talent Acquisition Operations professional to own end-to-end TA processes, dashboards, and data-driven improvements. You will lead cross-functional initiatives, manage outsourced TA services, and ensure compliance across the recruiting lifecycle.

The role requires strong analytics, stakeholder collaboration, and a passion for scalable processes within a global education technology company.