Senior Talent Acquisition Operations Leader

Cengage; Lake Township (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Cengage is seeking a skilled Talent Acquisition Operations leader in the United States to own end-to-end TA process development, dashboards, and continuous improvement. You will manage vendor relationships, optimize recruiting workflows, and drive data-driven decisions for leadership and workforce planning.

You will serve as the primary administrator for the ATS (Workday) and related TA tools, aligning technology with hiring goals.

Qualifications

• 7+ years in talent acquisition operations or related HR ops.
• Hands-on administrator-level experience with Workday and TA tech stack.
• Experience managing external vendor and RPO relationships, including negotiation and SLAs.
• Strong analytical skills with recruiting dashboards and executive reporting.
• Bachelor’s degree or equivalent in HR, Business, or related field.

Responsibilities

• Own end-to-end TA process build, documentation, and continuous improvement.
• Build and maintain recruiting dashboards and reporting for TA leadership and HR/business teams.
• Identify bottlenecks and lead cross-functional initiatives to resolve them.
• Establish and monitor SLAs and quality standards throughout the recruiting process.
• Partner with Head of TA for data, insights, and reporting for quarterly business reviews and workforce planning.
• Serve as the primary administrator for the ATS (Workday) and adjacent TA tech stack.
• Manage system configuration, workflow automation, integrations, and data integrity.
• Evaluate, pilot, and implement new recruiting technology and AI-enabled tools.
• Partner with IT/HRIS on system upgrades, troubleshooting, and permissions management.
• Own vendor relationships for outsourced TA operations services; negotiate contracts; monitor SLAs and budget.

Skills

Talent Acquisition

Recruiting operations

Vendor & RPO management

TA analytics

Stakeholder collaboration

Education

Bachelor's degree in HR/Business

Tools

Workday

CRM tools

Job description

Cengage is seeking a skilled Talent Acquisition Operations leader in the United States to own end-to-end TA process development, dashboards, and continuous improvement. You will manage vendor relationships, optimize recruiting workflows, and drive data-driven decisions for leadership and workforce planning.

You will serve as the primary administrator for the ATS (Workday) and related TA tools, aligning technology with hiring goals.