T-Mobile Retail Store Manager INLAND CENTER

Arch Telecom; San Bernardino (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the wireless retail industry is seeking a Retail Store Manager to lead a team, enhance customer experiences, and achieve sales goals. The ideal candidate will have strong leadership and communication skills, along with prior wireless sales experience. Join a dynamic team that values diversity and provides opportunities for career advancement.

Benefits

Employee Stock Ownership Program (ESOP)

Competitive salary

Bonus opportunities

Automatic raises upon reaching milestones

Career advancement opportunities

Health benefits for full-time employees

Qualifications

• Prior wireless sales experience required.
• Ability to stand for long periods and lift up to 25 lbs.

Responsibilities

• Lead a retail team and assist customers in their shopping journey.
• Ensure store meets sales goals and maintain a positive shopping environment.
• Build relationships with T-Mobile employees for seamless customer experience.

Skills

Leadership qualities

Excellent communication skills

Competitive drive

Education

High school diploma or GED

Job description

We’re a national T-Mobile Preferred Retailer with 300+ retail stores across the country. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, we consistently deliver solutions and service our customers demand! Do you think you have what it takes to be an Retail Store Manager (RSM)? If so, keep reading!

Retail Store Manager (RSM) works as the leader of a retail team to bring the T-Mobile brand to life. They embody the T-Mobile brand and Arch Telecom’s core values. Our RSMs lead by example as brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast-paced, fun environment where customer needs are their top priority. They build meaningful connections with customers by understanding their needs and passionately educating, demonstrating, and recommending device and service solutions.

What you'll do in your role?

1. Lead by example, demonstrating all the qualities necessary for your team to succeed:
2. Assist customers in continuing their shopping journey, whether online, through Customer Care, or in-store.
3. Explore individual customer needs and provide hands-on demonstrations of the latest technology.
4. Ensure your store meets or exceeds sales goals by overseeing sales, inventory, and store initiatives.
5. Sell personalized solutions beyond basic device and service plans, including accessories and IoT devices.
6. Maintain your store at its best, ensuring a positive shopping environment.

Approach service and sales with patience, honesty, and empathy.

Become proficient with digital tools to enhance customer interactions and onboarding by demonstrating:

• Coverage maps showing LTE network availability in customers’ neighborhoods.
• How T-Mobile plans and services enable customers to live unlimited, stay connected, and go further.
• Device and account inspection, review, and troubleshooting processes.

Complete training on T-Mobile’s in-store experience, new skills, systems, and resources.

Build relationships and partner with T-Mobile employees across channels, including business and customer service, to:

• Own the customer experience and resolve issues seamlessly.
• Identify and pass small business leads.
• Develop strong peer relationships, fostering accountability and success.
• Provide a first-class customer experience while having a good time.

The ideal candidate will bring:

• Leadership qualities
• Competitive drive and confidence to succeed in a fast-paced sales environment
• Willingness to lead, share best practices, and serve customers
• Operational, financial, and performance management skills
• Excellent communication skills for team and customer interactions
• Prior wireless sales experience

What’s in it for you?

• Employee Stock Ownership Program (ESOP)
• Competitive salary
• Bonus opportunities
• Automatic raises upon reaching milestones
• Career advancement opportunities
• A culture of care and excellence
• Health benefits for full-time employees

What “must haves” do you need?

• Be at least 18 years old
• Wireless sales experience
• High school diploma or GED
• Ability to stand for long periods
• Ability to lift up to 25 lbs
• Reliable transportation
• Availability for full-time (45 hours) work

Diversity & inclusion are foundational principles at Arch Telecom. We value diverse perspectives and backgrounds, which help us better serve our communities and improve our organization. We welcome everyone to join our team. YOU BE YOU!