Emerging Store Manager

Walgreens; Fontana (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in retail is seeking a Store Supervisor to oversee customer service associates and manage store operations. The ideal candidate will lead a team, enhance customer experiences, and ensure operational efficiency. Responsibilities include supervising team members, analyzing performance data, and maintaining store standards. Candidates should have a Bachelor's degree and strong leadership skills, along with a commitment to customer satisfaction and team development.

Qualifications

• Leads and trains team members; manages performance reviews.
• Completes Store Manager training program and maintains a pharmacy technician license.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers to resolve complaints and improve service metrics.
• Analyzes financial data to support business goals.

Skills

Leadership

Customer Service

Communication

Education

Bachelor's Degree

Job description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and builds loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team members, including assigning daily activities, delegating tasks, opening/closing/changing shifts, approving time records, managing scheduling conflicts to ensure proper team coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for Pharmacy Operations Manager.
• Supports Store Manager in leveraging data, analysis, and team input to make data-driven decisions, follow-up, and monitor impact.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and oversees bookkeeping.
• Supervises inventory, completes resets/revisions, analyzes trends, and trains/coaches team members on inventory procedures.
• Ensures execution of operational feedback through delegation and supervision.
• Maintains store cleanliness and appearance; manages repairs and responds to emergencies.
• Ensures team members are knowledgeable in all computer and technology systems.
• Prioritizes safety and well-being of team members, utilizing the Security Operations Center effectively.
• Complies with all policies, procedures, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products.
• Completes special assignments and other tasks as needed.

Store Business Performance Management

• Analyzes financial and performance data; creates action plans to support business goals.
• Uses operating statements and KPIs to engage the team and drive store improvements. Collaborates with Store Manager on sales opportunities and growth initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.

People & Performance Management

• Leads and trains team members; provides coaching, mentoring, and support for career development. Manages discipline, performance reviews, and makes recommendations on performance management and termination.
• Manages responsibilities, sets goals, observes performance, and recognizes team members to enhance effectiveness.
• Recruits and retains talent, develops talent pipelines, and manages staffing needs. Participates in hiring decisions.
• Follows proper procedures for recruitment, record retention, and training, complying with laws and policies.
• Establishes a culture of accountability, performance management, and constructive discipline.

Training & Personal Development

• Completes Store Manager training program and other required courses. Seeks continuous feedback and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required by law.

Communications

• Maintains open communication with team through discussions and meetings. Responds to questions and concerns.
• Assists in planning and communicating store strategy.

Qualifications include a Bachelor's degree or equivalent experience, leadership abilities, completion of Store Manager training, fluency in English, flexible work schedule, willingness to accept promotion, and ability to transfer locations.