T-Mobile Retail Store and Operations Manager

Exclusive Wireless, Inc.; Tecumseh Township (MI); On-site; USD 38,000 - 70,000; Full time

Job summary

Exclusive Wireless, Inc. is seeking a Retail Store and Operations Manager to lead a sales team and deliver exceptional customer service at a busy location in Michigan. You will coach and train staff, conduct one-on-one coaching, and motivate the team to meet business goals and store performance targets.

You will be responsible for driving sales, managing store operations, and coordinating marketing activities. Evening, weekend, and holiday availability is required to succeed in this role.

Qualifications

• 2 years proven retail sales management experience (interactive sales process, commissioned sales)
• 2 years of recruiting, hiring, and developing successful store sales teams
• Ability to stand for long periods of time
• Achieve sales, profit goals and proactively analyze business needs, identify opportunities, and create/execute improvement plans.
• Market and advertise activities
• Able to communicate with and take instructions from leadership staff
• Must be available to work evenings, weekends and holidays
• Must be able to lift and/or move up to 20 lbs
• Must be able to stand for long periods

Responsibilities

• Coach, lead and train the sales team to deliver the best customer service experience.
• Hold one-on-one coaching sessions and motivate staff to achieve business and individual goals.
• Drive achievement of sales and profit targets through proactive store management.
• Develop and execute improvement plans based on business needs and opportunities.

Skills

Retail sales management

Recruiting & development

Team motivation

Communication with leadership

Evening/weekend/holiday availability

Physical endurance

Sales analysis & optimization

Job description

Retail Store and Operations Manager
Compensation Potential: 38k to 70k
The latest phone trends. The newest innovation in wearable tech. The explosion of 5G nationwide.
If you want to be at the forefront of wireless communications then WE WANT YOU! Be unique, bold, confident, reliable and excited as a part of the T-MOBILE brand!
The Wireless Industry is booming and now is the time to join the movement. Our mission is to provide exceptional service in the most professional manner and we believe that customer satisfaction is the keystone to our success. These values have kept our company consistently ranked in the top bracket for customer service in the country.
As a Retail Store and Operations Manager, you will be coaching, leading and training your sales team with the goal of providing the best customer service experience. We are looking for someone who is passionate about their team and dedicated to making their store successful. You will also be expected to hold one‑on‑one coaching sessions and motivate your staff to achieve both business and individual goals.
Qualifications

• Two (2) years proven retail sales management experience (interactive sales process, commissioned sales)
• Two (2) years of recruiting, hiring, and developing successful store sales teams
• The ability to stand for long periods of time
• Achieve sales, profit goals and proactively analyze business needs, identify opportunities, and create/execute improvement plans.
• Market and advertise activities
• Able to communicate with and take instructions from leadership staff
• Must be available to work evenings, weekends and holidays
• Must be able to lift and or move up to 20 lbs
• Must be able to stand for long periods of time
  

At Exclusive Wireless, we're re-imagining the rules of wireless and we're just getting started. Join our revolution and be a part of a new wireless nation! #EDUBNATION
Statement
We Take Equal Opportunity Seriously. We are an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.