Systems Technician I - Tech Ops: On-site & Remote Support

Springfield Public Schools MA; Springfield (MA); On-site; USD 46,000 - 52,000; Full time

Job summary

Springfield Public Schools in Springfield, MA is seeking a Systems Technician 1 to assist in administering the district's technology assets, support staff, and maintain inventory. The role involves collaborating on projects, troubleshooting, and delivering onsite and remote support.

Starting salary ranges from $46,350 to $51,788 under the TEA Union Contract. It's a full-time year-round position with a path to Systems Technician 2 after one year based on performance.

Qualifications

• Valid driver’s license required.
• This position is required to frequently lift 25 pounds and occasionally lift 50 pounds.

Responsibilities

• Assist in the administration of the district inventory and asset management system.
• Collaborate on joint technical projects.
• Escalate technology issues as needed.
• Adhere to district technology standards and procedures.
• Install, configure, troubleshoot, repair, and maintain technology related equipment and software.
• Instruct staff on technology related software and equipment.
• Provide support for technology issues within the district.
• Respond onsite and remote for technology related problem resolution.
• Assist in the intake, repair, and return of devices to buildings in a centralized repair model.
• Assist in the assignment and distribution of technology related equipment.
• Assist in the disposal of technology equipment.
• Relocate technology equipment within facilities as needed.
• Support the implementation of new computer projects and new hardware installations.
• Utilize the district ticketing system to document and account for time and resolution of work.
• Work collaboratively with all technology staff members and vendors.
• Work with management and other senior staff to highlight technology issues within district buildings and make recommendations.

Job description

Springfield Public Schools in Springfield, MA is seeking a Systems Technician 1 to assist in administering the district's technology assets, support staff, and maintain inventory. The role involves collaborating on projects, troubleshooting, and delivering onsite and remote support.

Starting salary ranges from $46,350 to $51,788 under the TEA Union Contract. It's a full-time year-round position with a path to Systems Technician 2 after one year based on performance.