Systems Support Technician I: Help Desk, Growth & Tuition Aid

Socket.dev

Annapolis (MD)

On-site

USD 33,000 - 49,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision Insurance

Employer retirement plan match

Paid Time Off

Tuition Assistance

Job summary

Socket.dev is seeking a Systems Support Technician 1 in Annapolis, MD to provide end-user technical support and manage help desk tickets. You will troubleshoot hardware and software issues, assist with desk-side support, and handle asset management and basic system maintenance.

The role requires strong communication skills, familiarity with common software and ticketing systems, and basic cybersecurity awareness.

Qualifications

Basic knowledge of computer hardware, operating systems, and common software applications.
Strong customer service and communication skills.
Familiarity with ticketing systems and knowledge bases.
Basic security awareness, including understanding common cybersecurity threats.
Understanding of safe browsing practices and how to avoid security risks.
Ability to troubleshoot hardware/software issues effectively and maintain high levels of customer service.
Preferred: CompTIA A+ certification or equivalent technical certifications.

Responsibilities

Responds to calls and inquiries from computer system end users, providing technical assistance and troubleshooting a variety of hardware, software, and peripheral issues.
Offers desk-side support to users, ensuring issues are resolved efficiently and effectively.
Enters, tracks, and manages all help desk tickets in the problem tracking application, ensuring follow-ups are conducted in a timely manner to ensure successful problem resolution and user satisfaction.
Configures, installs, maintains, and replaces end-user hardware and software as needed, working with various types of equipment.
Performs basic repairs on hardware or coordinates repairs through appropriate vendors.
Assists in asset management, ensuring proper documentation and timely replacement of hardware as necessary.
Handles system maintenance tasks such as monitoring disk usage, performing system backups, and ensuring smooth operation of computer equipment.
Provides support for third‑party applications, including but not limited to MS Office Suite, Windows OS, remote access, printers, and peripherals.
Maintains security awareness to identify and mitigate common cybersecurity risks (e.g., phishing, malware).
Ensures safe internet practices for users, educating them on safe browsing habits.