Remote Help Desk Technician — Fast-Paced IT Support

Socket.dev; Kentucky; Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & P

Work From Home

Wellness Resources

Job summary

Socket.dev is seeking a Help Desk Technician to deliver first-level technical support for internal and external clients. You will diagnose hardware, software, and connectivity issues and document interactions in our ticketing system.

You will monitor security tools and escalate complex problems while promoting best practices for IT security. The role emphasizes clear communication, customer focus, and teamwork in a fast-paced environment.

Qualifications

• Experience as a Help Desk Technician or similar IT support role.
• Strong knowledge of computer systems, networks, and security protocols.
• Familiarity with Windows, Linux, and macOS.
• Experience with remote desktop applications and help desk software.

Responsibilities

• Provide first-level technical support to internal and external clients via phone, email, and remote access tools.
• Diagnose and resolve issues related to computer hardware, software, and network connectivity in a timely manner.
• Document all support interactions and maintain detailed records in the ticketing system.
• Assist in monitoring network security tools and respond to alerts to prevent potential security breaches.
• Escalate unresolved technical problems to higher-level support or specialized teams as required.
• Educate users on best practices for computer and network security to minimize vulnerabilities.
• Participate in the deployment, configuration, and maintenance of IT equipment and security software.

Skills

Troubleshooting

Customer service

Communication skills

Team collaboration

Problem-solving

Tools

Remote desktop tools

Ticketing system

Operating systems (Windows, Linux, macOS)

Job description

Socket.dev is seeking a Help Desk Technician to deliver first-level technical support for internal and external clients. You will diagnose hardware, software, and connectivity issues and document interactions in our ticketing system.

You will monitor security tools and escalate complex problems while promoting best practices for IT security. The role emphasizes clear communication, customer focus, and teamwork in a fast-paced environment.