Systems Support Tech II - Windows & Hardware Expert

2020 Companies; United States; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision benefits

401K matching

Paid time off

Paid holidays

Mobile reimbursement

Scholarship opportunities

Employee assistance program

Leadership development program

Employee pricing

Job summary

2020 Companies is seeking a Systems Support Technician II for an in-office role at our Southlake, TX location. The position runs Monday–Friday, 8:00am–4:00pm with occasional weekend hours, focusing on hardware/software troubleshooting and user support.

Responsibilities include diagnosing hardware issues, configuring Windows and Microsoft 365, managing Active Directory, and supporting remote employees via VPN. Physical lifting up to 40 lbs is required; bilingual Spanish is a plus but not required.

Qualifications

• Technical Degree with Certification preferred
• 3–5 years relevant work experience
• Technical break/fix experience replacing laptop/Desktop components (HD, LCD, power, RAM, keyboards)
• Knowledge of computer networking, terminology, and methodology
• Strong communication, analytical and problem solving skills
• Ability to manage multiple projects with attention to detail
• Ability to lift up to 40 lbs

Responsibilities

• Diagnose, troubleshoot, and resolve laptop, desktop, and mobile device hardware issues
• Diagnose, troubleshoot, and resolve Microsoft 365 and other Windows software issues
• Install and configure hardware and software on computers and mobile devices, including peripherals
• Create, prepare, test and deploy hard drive images and support users in a virtual desktop environment
• Perform basic wired and wireless network troubleshooting
• Support remote employees and devices using remote access tools and VPN
• Create and manage Active Directory user accounts and security groups
• Perform system backup and restore files on computers during repairs and deployment
• Develop, document, and communicate job processes, procedures, and ticket resolutions
• Organize equipment, supplies and paperwork
• Perform all other duties as assigned

Skills

Customer service

Hardware maintenance

Windows OS

Office 365

Active Directory

Network troubleshooting

Documentation

Education

Technical degree with certification preferred

Tools

Windows environment

Job description

2020 Companies is seeking a Systems Support Technician II for an in-office role at our Southlake, TX location. The position runs Monday–Friday, 8:00am–4:00pm with occasional weekend hours, focusing on hardware/software troubleshooting and user support.

Responsibilities include diagnosing hardware issues, configuring Windows and Microsoft 365, managing Active Directory, and supporting remote employees via VPN. Physical lifting up to 40 lbs is required; bilingual Spanish is a plus but not required.