Systems Support Tech II: Windows & Cloud Expert

2020 Companies, Inc.; Southlake (TX); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly rate

Next-day pay

Health/Dental/Vision benefits

401(k) matching

Paid time off

Paid holidays

Mobile reimbursement

Scholarships for employees and family

Employee Assistance Program

Leadership development program

Employee pricing

Job summary

2020 Companies is seeking a Systems Support Technician II to join our in‑office IT team in Southlake, TX. You will provide hands‑on technical support across Windows 11, Microsoft 365, Intune, Entra ID, and VPN connectivity, helping users and deploying hardware and software.

The ideal candidate has 3–5 years of IT support experience, strong Windows troubleshooting skills, and familiarity with AD/Entra ID; bilingual Spanish is a plus.

Qualifications

• 3–5 years relevant IT support experience
• Strong Windows 10/11 troubleshooting skills
• Experience supporting Microsoft 365 applications
• Working knowledge of Active Directory and Microsoft Entra ID
• Microsoft Intune experience strongly preferred
• Experience supporting Android and iOS devices
• Working knowledge of TCP/IP, DNS, DHCP, Wi‑Fi, VPNs, and basic network troubleshooting
• Experience troubleshooting computer hardware, printers, and peripherals
• Strong customer service, communication, and problem‑solving skills
• Ability to manage multiple priorities and document work accurately
• Ability to work independently and collaboratively with other teams
• Ability to lift up to 40 lbs.
• Bilingual in Spanish is a plus, but not required.

Responsibilities

• Provide professional technical support for employees
• Troubleshoot Windows laptop and desktop hardware and software issues
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office
• Prepare, configure, deploy, and replace Windows computers and mobile devices
• Support devices managed through Microsoft Intune
• Create and manage user accounts, groups, devices, and access in Active Directory and Microsoft Entra ID
• Troubleshoot VPN, Wi-Fi, internet, printer, and general connectivity issues
• Support remote employees using remote access and support tools
• Support company‑managed Android and iOS devices
• Assist with endpoint security, device compliance, and Microsoft Defender‑related issues
• Install and troubleshoot printers, monitors, docking stations, and other peripherals
• Maintain accurate ticket notes, technical documentation, and equipment records
• Assist with IT deployments, hardware refreshes, and other technology projects
• Escalate complex issues when appropriate

Skills

Windows troubleshooting

Microsoft 365

Active Directory

Entra ID

Microsoft Intune

Android devices

iOS devices

Networking basics

Printer hardware

Customer service

Documentation

Team collaboration

Lift up to 40 lbs

Education

Technical degree with certification preferred

Job description

2020 Companies is seeking a Systems Support Technician II to join our in‑office IT team in Southlake, TX. You will provide hands‑on technical support across Windows 11, Microsoft 365, Intune, Entra ID, and VPN connectivity, helping users and deploying hardware and software.

The ideal candidate has 3–5 years of IT support experience, strong Windows troubleshooting skills, and familiarity with AD/Entra ID; bilingual Spanish is a plus.