Systems Support Tech II — Windows, 365 & Intune Expert

2020 Companies; United States; On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits

401(k) with matching

Paid Time Off

Paid Holidays

Mobile Reimbursement

Scholarship opportunities

Employee Assistance Program

Leadership Development

Job summary

2020 Companies is seeking a Systems Support Technician II for our office overlooking Texas Motor Speedway in Fort Worth, TX. The role involves hands-on IT support across Windows devices, Microsoft 365, Intune, and Entra ID, with opportunities to work on deployments and IT projects.

The position is in-office, Monday–Friday, 9:00 AM–5:00 PM, with occasional after-hours or weekend support. Comfortable with problem‑solving and customer service is essential.

Qualifications

• 3–5 years of IT support, desktop support, or systems support experience.
• Strong Windows 10/11 troubleshooting skills.
• Experience supporting Microsoft 365 applications.
• Working knowledge of Active Directory and Microsoft Entra ID.
• Microsoft Intune experience strongly preferred.
• Experience supporting Android and iOS devices.
• Working knowledge of TCP/IP, DNS, DHCP, Wi‑Fi, VPNs, and basic network troubleshooting.
• Experience troubleshooting computer hardware, printers, and peripherals.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Provide professional technical support for employees.
• Troubleshoot Windows laptop and desktop hardware and software issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office.
• Prepare, configure, deploy, and replace Windows computers and mobile devices.
• Support devices managed through Microsoft Intune.
• Create and manage user accounts, groups, devices, and access in Active Directory and Microsoft Entra ID.
• Troubleshoot VPN, Wi‑Fi, internet, printer, and general connectivity issues.
• Support remote employees using remote access and support tools.
• Support company‑managed Android and iOS devices.
• Assist with endpoint security, device compliance, and Microsoft Defender‑related issues.
• Install and troubleshoot printers, monitors, docking stations, and other peripherals.
• Maintain accurate ticket notes, technical documentation, and equipment records.
• Assist with IT deployments, hardware refreshes, and other technology projects.
• Escalate complex issues when appropriate.

Skills

Windows 11

Microsoft 365

Intune

Entra ID

Active Directory

VPN

Networking

Mobile devices

Customer service

Problem solving

Education

Technical Degree with Certification preferred

Tools

VPN software

Office 365 apps

Job description

2020 Companies is seeking a Systems Support Technician II for our office overlooking Texas Motor Speedway in Fort Worth, TX. The role involves hands-on IT support across Windows devices, Microsoft 365, Intune, and Entra ID, with opportunities to work on deployments and IT projects.

The position is in-office, Monday–Friday, 9:00 AM–5:00 PM, with occasional after-hours or weekend support. Comfortable with problem‑solving and customer service is essential.