Systems Support Specialist - Print & Govt IT Ops

Network Designs; Oklahoma City (OK); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) retirement matching

Paid leave & holidays

Job summary

Network Designs, Inc. (NDi) seeks a Systems Support Specialist to provide day-to-day technical support for users, systems, and applications supporting government mission requirements. On-site at Mike Monroney Aeronautical Center, in Oklahoma City.

Requires U.S. citizenship, ability to obtain Public Trust clearance, and a bachelor’s in IT with 7+ years of relevant experience. Federal DoD experience and industry certs preferred.

Qualifications

• Bachelor's degree in an IT-related field.
• 7+ years of enterprise IT operations and service desk/support experience.
• U.S. citizenship and ability to obtain Public Trust clearance.

Responsibilities

• Provide day-to-day operational support for PrinterLogic print management services, including intake, triage, tracking, documentation, and closure of print-related incidents and service requests in Government-designated ticketing/workflow tools.
• Monitor and manage PrinterLogic support queues to ensure timely updates, routing, escalation, and resolution in accordance with Government direction and standard operating procedures.
• Support administration and maintenance activities within PrinterLogic, such as assisting with management of printer objects, queues, profiles, and standard configurations, as directed.
• Assist with print service continuity by coordinating with service providers and stakeholders to troubleshoot and resolve issues impacting end-user printing functionality.
• Maintain accurate records, configuration notes, and troubleshooting actions in Government-approved repositories; ensure documentation is current, complete, and audit-ready.
• Compile and provide routine operational inputs for reporting (e.g., ticket volumes, common issues, device/queue status, and service performance trends) and support ad hoc reporting requests as directed.
• Support transition, rollout, or change activities impacting PrinterLogic services (e.g., updates to configurations, procedures, or user guidance), including maintaining user-facing job aids and quick-reference instructions.
• Identify recurring incidents and recommend process improvements (e.g., SOP updates, knowledge articles, standard fixes) to improve service delivery and reduce repeat tickets.

Education

Bachelor's degree in an IT-related field

Tools

PrinterLogic

Job description

Network Designs, Inc. (NDi) seeks a Systems Support Specialist to provide day-to-day technical support for users, systems, and applications supporting government mission requirements. On-site at Mike Monroney Aeronautical Center, in Oklahoma City.

Requires U.S. citizenship, ability to obtain Public Trust clearance, and a bachelor’s in IT with 7+ years of relevant experience. Federal DoD experience and industry certs preferred.