System Support Specialist #1852532

Network Designs; Oklahoma City (OK); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement matching

Paid leave

Job summary

Network Designs, Inc. (NDi) is seeking a System Support Specialist to deliver day-to-day operational support for government IT services and PrinterLogic print management. You will handle tickets, triage issues, and coordinate with stakeholders to ensure service continuity.

Ideal candidates have a Bachelor’s in IT, 7+ years of enterprise IT support, and are eligible for a Public Trust clearance. U.S. citizenship is required and position is based at Mike Monroney Aeronautical Center, OK.

Qualifications

• Bachelor's degree in an IT-related field.
• Minimum of seven (7) years of relevant experience supporting enterprise IT operations, service desk/ticketing workflows, endpoint/print services, or similar operations support roles.
• U.S. Citizenship is required and incumbent must be able to obtain a Public Trust clearance.

Responsibilities

• Provide day-to-day operational support for PrinterLogic print management services, including intake, triage, tracking, documentation, and closure of print-related incidents and service requests in Government-designated ticketing/workflow tools.
• Monitor and manage PrinterLogic support queues to ensure timely updates, routing, escalation, and resolution in accordance with Government direction and standard operating procedures.
• Support administration and maintenance activities within PrinterLogic, such as assisting with management of printer objects, queues, profiles, and standard configurations, as directed.
• Assist with print service continuity by coordinating with service providers and stakeholders to troubleshoot and resolve issues impacting end-user printing functionality.
• Maintain accurate records, configuration notes, and troubleshooting actions in Government-approved repositories; ensure documentation is current, complete, and audit-ready.
• Compile and provide routine operational inputs for reporting (e.g., ticket volumes, common issues, device/queue status, and service performance trends) and support ad hoc reporting requests as directed.
• Support transition, rollout, or change activities impacting PrinterLogic services (e.g., updates to configurations, procedures, or user guidance), including maintaining user-facing job aids and quick-reference instructions.
• Identify recurring incidents and recommend process improvements (e.g., SOP updates, knowledge articles, standard fixes) to improve service delivery and reduce repeat tickets.

Skills

End-user support

Government IT experience

Education

Bachelor's degree in IT

Tools

PrinterLogic

Ticketing systems

Job description

About NDi:

Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas. Military Veterans Encouraged to Apply.

Job Description:

NDi is looking for a System Support Specialist that provides technical support for users, systems, and applications that support government mission requirements.

Requirements:

• U.S. Citizenship is required
• Must be able to obtain and maintain a Public Trust clearance
• This position is 5/days a week in Mike Monroney Aeronautical Center, Oklahoma

Qualifications and Experience:

• Bachelor's degree in an IT-related field.
• Minimum of seven (7) years of relevant experience supporting enterprise IT operations, service desk/ticketing workflows, endpoint/print services, or similar operations support roles.

Preferred Qualifications:

• Industry certifications relevant to the position.
• Experience supporting federal government or DoD customers.

Key Responsibilities:

• Provide day-to-day operational support for PrinterLogic print management services, including intake, triage, tracking, documentation, and closure of print-related incidents and service requests in Government-designated ticketing/workflow tools.
• Monitor and manage PrinterLogic support queues to ensure timely updates, routing, escalation, and resolution in accordance with Government direction and standard operating procedures.
• Support administration and maintenance activities within PrinterLogic, such as assisting with management of printer objects, queues, profiles, and standard configurations, as directed.
• Assist with print service continuity by coordinating with service providers and stakeholders to troubleshoot and resolve issues impacting end-user printing functionality.
• Maintain accurate records, configuration notes, and troubleshooting actions in Government-approved repositories; ensure documentation is current, complete, and audit-ready.
• Compile and provide routine operational inputs for reporting (e.g., ticket volumes, common issues, device/queue status, and service performance trends) and support ad hoc reporting requests as directed.
• Support transition, rollout, or change activities impacting PrinterLogic services (e.g., updates to configurations, procedures, or user guidance), including maintaining user-facing job aids and quick-reference instructions.
• Identify recurring incidents and recommend process improvements (e.g., SOP updates, knowledge articles, standard fixes) to improve service delivery and reduce repeat tickets.

Compensation and Benefits:

At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.

Veterans First Commitment:

As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.