Government IT & Print Systems Support Specialist

Network Designs; Oklahoma City (OK); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement matching

Paid leave

Job summary

Network Designs, Inc. (NDi) is seeking a System Support Specialist to deliver day-to-day operational support for government IT services and PrinterLogic print management. You will handle tickets, triage issues, and coordinate with stakeholders to ensure service continuity.

Ideal candidates have a Bachelor’s in IT, 7+ years of enterprise IT support, and are eligible for a Public Trust clearance. U.S. citizenship is required and position is based at Mike Monroney Aeronautical Center, OK.

Qualifications

• Bachelor's degree in an IT-related field.
• Minimum of seven (7) years of relevant experience supporting enterprise IT operations, service desk/ticketing workflows, endpoint/print services, or similar operations support roles.
• U.S. Citizenship is required and incumbent must be able to obtain a Public Trust clearance.

Responsibilities

• Provide day-to-day operational support for PrinterLogic print management services, including intake, triage, tracking, documentation, and closure of print-related incidents and service requests in Government-designated ticketing/workflow tools.
• Monitor and manage PrinterLogic support queues to ensure timely updates, routing, escalation, and resolution in accordance with Government direction and standard operating procedures.
• Support administration and maintenance activities within PrinterLogic, such as assisting with management of printer objects, queues, profiles, and standard configurations, as directed.
• Assist with print service continuity by coordinating with service providers and stakeholders to troubleshoot and resolve issues impacting end-user printing functionality.
• Maintain accurate records, configuration notes, and troubleshooting actions in Government-approved repositories; ensure documentation is current, complete, and audit-ready.
• Compile and provide routine operational inputs for reporting (e.g., ticket volumes, common issues, device/queue status, and service performance trends) and support ad hoc reporting requests as directed.
• Support transition, rollout, or change activities impacting PrinterLogic services (e.g., updates to configurations, procedures, or user guidance), including maintaining user-facing job aids and quick-reference instructions.
• Identify recurring incidents and recommend process improvements (e.g., SOP updates, knowledge articles, standard fixes) to improve service delivery and reduce repeat tickets.

Skills

End-user support

Government IT experience

Education

Bachelor's degree in IT

Tools

PrinterLogic

Ticketing systems

Job description

Network Designs, Inc. (NDi) is seeking a System Support Specialist to deliver day-to-day operational support for government IT services and PrinterLogic print management. You will handle tickets, triage issues, and coordinate with stakeholders to ensure service continuity.

Ideal candidates have a Bachelor’s in IT, 7+ years of enterprise IT support, and are eligible for a Public Trust clearance. U.S. citizenship is required and position is based at Mike Monroney Aeronautical Center, OK.