Systems Support Specialist

Arizona State University; United States; On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Flexible work schedules

Low-cost health and life benefits

Tuition waiver for staff

Tuition reduction for spouses/dependen

Disability and leaves program

Employee assistance program

Volunteer/pro development release time

Retirement program

Job summary

Arizona State University’s College of Integrative Sciences and Arts (CISA) seeks a motivated IT Support Specialist to deliver frontline technical support to faculty and staff. The role focuses on Windows environments, imaging, deployment, inventory, and move coordination, with collaboration across the ASU IT ecosystem to ensure reliable technology services.

The ideal candidate has an associate degree with 1 year of relevant experience, strong customer service skills, and a willingness to learn.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• Experience providing frontline IT support to end users.
• Strong customer-service mindset and ability to learn quickly.

Responsibilities

• Perform diagnostic analysis and troubleshooting for software and hardware issues.
• Coordinate setup, configuration, and deployment of equipment for new staff.
• Provide desk-side and remote support for a range of devices.
• Manage hardware inventory and support policy compliance.
• Set up and troubleshoot audio-visual systems for meetings and classes.
• Collaborate with ASU IT departments to ensure smooth service delivery.
• Assist with faculty/staff moves involving technology equipment.
• Maintain records of support activities in Wrike or designated systems.
• Train student employees assisting with IT operations.

Skills

IT support

Customer service

Problem solving

Team collaboration

Education

Associate's degree or equivalent

Tools

SCCM

JAMF

Wrike

Ticketing systems

Job description

Job Profile:

IT Support Specialist 1

Job Family:

IT Support Services

Time Type:

Full time

Minimum Qualifications:

• Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Provides routine IT services to end users in order to support the mission of the institution through technology. Uses enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprises, and updates documented processes.

Job Description:

The College of Integrative Sciences and Arts (CISA) seeks a motivated, service-oriented Systems Support Specialist to join our Information Technology team. This position provides frontline technical support to CISA faculty and staff and plays an important role in maintaining reliable, effective technology services across the college. The ideal candidate is a proactive self-starter who brings a customer service mindset, sound problem-solving skills, and the ability to work collaboratively in a dynamic higher education environment.

In this role, you will support a range of technical functions, including computer imaging, inventory management, workstation configuration, device deployment, and technology-related move coordination, with a primary focus on Windows systems and some support for Mac and Apple devices. This position will also partner with colleagues across CISA on a variety of technical and non-technical projects, helping to ensure responsive support and smooth day-to-day operations. The successful candidate will be adaptable, organized, and eager to learn; while customer service and collaboration skills are essential, technical training will be provided for role-specific systems and processes.

Arizona State University offers a comprehensive benefits package to enhance your total compensation. This package includes flexible work schedules, low-cost health and life benefits, a wellness program for preventative health education and screenings, tuition waiver for benefits-eligible staff members, as well as tuition reduction for their spouses and dependents, a disability and leaves program for income protection, employee assistance for free and confidential behavioral health services, volunteer and professional development release time, disability resources and retirement program designed to promote long-term savings and provide income upon retirement.

Location:

This position is located on the Polytechnic campus and requires physical presence at the location.

Essential Duties:

• Perform diagnostic analysis and technical troubleshooting to identify root causes and resolve administrative, software, and hardware issues.
• Coordinate the setup, configuration, and deployment of equipment for new employees across multiple platforms.
• Provide desk-side and remote technical support for a variety of devices, escalating issues as appropriate.
• Manage hardware inventory and support compliance with established policies and procedures.
• Set up, maintain, and troubleshoot audio-visual systems in support of meetings, events, and instructional needs.
• Collaborate effectively with other ASU IT departments and campus partners to support service delivery and issue resolution.
• Assist with the coordination of faculty and staff office moves involving technology equipment and workstation setup.
• Facilitate surplus and salvage requests for CISA in accordance with university processes.
• Manage inbound ticket triage and escalations to ensure timely and effective support.
• Maintain accurate records of technical support activities and service requests in Wrike or other designated systems.
• Train, guide, and support student employees assisting with IT operations and service functions.
• Other duties and special projects as assigned.

Desired Qualifications:

• Experience using operating system deployment and device management tools such as SCCM and JAMF.
• Experience using work management or ticketing platforms such as Wrike to track requests, assignments, and project progress.
• Demonstrated knowledge of IT project management principles and the ability to support technical initiatives from planning through implementation.
• Demonstrated knowledge of computer troubleshooting utilities, hardware and software compatibility requirements, and standard diagnostic practices.
• Experience identifying and implementing technology solutions that improve efficiency, enhance service delivery, and reduce errors.
• Demonstrated knowledge of hardware and software support methods, troubleshooting techniques, and issue resolution practices across a range of devices and systems.
• Strong work ethic and demonstrated ability to work effectively, both independently and as part

Position Salary Range:

$50,000 - $54,000; offer dependent upon experience

Benefits:

• flexible work schedules
• low-cost health and life benefits
• a wellness program for preventative health education and screenings
• tuition waiver for benefits-eligible staff members
• tuition reduction for their spouses and dependents
• a disability and leaves program for income protection
• employee assistance for free and confidential behavioral health services
• volunteer and professional development release time
• disability resources
• retirement program designed to promote long-term savings and provide income upon retirement