Systems Support Specialist II — Hybrid IT & Service Desk

CentralSquare Technologies; Sioux Falls (SD); Hybrid; USD 55,000 - 75,000; Full time

Job summary

CentralSquare Technologies is seeking a Systems Support Specialist II to provide intermediate PC/Network support, configure and assist users with OS and software. You will help internal customers, monitor the Service Desk, and support IT projects.

Some travel, shift changes, and after-hours support may be required. Typical hours are 8-5 CST or 8:30-5:30 CST, with potential for a hybrid schedule after training depending on location and staff.

Qualifications

• At least 2 years’ experience in a technical support position.
• 2–4 years’ experience with PC computing and PC applications.
• Certification required: A+, Network+, or Networking Essentials.
• Intermediate knowledge of supported software applications.
• Excellent oral and written communication skills.
• Ability to follow complex instructions and report clearly.

Responsibilities

• Support mobile devices and workstations for internal customers.
• Monitor and process service desk emails and cases.
• Create cases and assign to IT resources.
• Assist with employee equipment moves and pre-image machines.
• Install Windows OS and certified software on user computers.
• Provide technical support for user conferences and events.
• Maintain equipment inventory and ServiceDesk documentation.

Skills

PC computing

Software proficiency

Communication skills

Problem solving

Team collaboration

Education

A+/Network+ Certification

Job description

CentralSquare Technologies is seeking a Systems Support Specialist II to provide intermediate PC/Network support, configure and assist users with OS and software. You will help internal customers, monitor the Service Desk, and support IT projects.

Some travel, shift changes, and after-hours support may be required. Typical hours are 8-5 CST or 8:30-5:30 CST, with potential for a hybrid schedule after training depending on location and staff.