Systems Support Specialist II

CentralSquare Technologies Career Center; Sioux Falls (SD); Hybrid; USD 52,000 - 75,000; Full time

Job summary

CentralSquare is seeking a Systems Support Specialist II to implement PC/Network microcomputers and support OS and application software for internal customers. The role includes configuration, training, and problem-resolution across the Network, MS OS, and desktop applications.

You will assist IT teammates on projects and be expected to travel, adapt to shift changes, and provide after-hours support as needed. Shift times typically 8-5 or 8:30-5:30 CST, with potential hybrid work after training.

Qualifications

• Intermediate technical and analytical skills required to implement PC/Network microcomputers and support OS and application software.

Responsibilities

• Support internal customers in configuring, training, and resolving issues related to the Network, MS operating system, Mobile OS, desktop applications, and computer equipment.
• Assist other IT support team members in diagnosing and implementing team/corporate projects.
• Work is monitored via reports and results are measured against targets.
• Be flexible to travel, shift changes, and after-hours support.

Job description

What We’re About

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

The Role

The Systems Support Specialist II must possess the intermediate technical and analytical skills required to implement PC/Network microcomputers, as well as support the use of Operating System and application software. Responsibilities will include the support of internal customers in the configuration, training, and problem-resolution regarding the Network, MS operating system, Mobile device OS, desktop applications, and computer equipment. The Systems Support Specialist II will also assist other IT support team members in diagnosing and implementing team/corporate projects. Work is monitored and reviewed through reports, and results are attained. They should have an overall awareness of the company’s structure, business goals and systems. Individuals must be flexible to travel, shift changes, and after-hours support.

Typically shift time will be 8-5pm or 8:30-5:30pm CST. There will be potential for a hybrid schedule after training, depending on workability for the location/staff.

Job Duties Include:

• Support Mobile Devices
• Monitor and process email and cases from Service Desk and voicemail box
• Create cases and assign to other IT resources
• Assist with employee equipment moves
• Pre-image machines for equipment replacement
• Assist with non-specific tasks to aide IT personnel
• Install Windows OS and certified software on user computers
• Assist with technical support for user conferences
• Assist with equipment inventory
• Maintain ServiceDesk documentation
• Maintain Software image
• Create & maintain new and terminated employee ID’s, mailbox, storage, and equipment