Information Technology (IT) Support Specialist

Eventide; Lincoln (NE); On-site; USD 42,000 - 60,000; Full time

Job summary

Eventide in Lincoln, Nebraska is seeking an IT Help Desk Technician to serve as the first contact for staff, manage tickets, and provide frontline support. You will work with IT staff to maintain desktops, laptops, printers, and mobile devices, and assist with software installations and inventory.

The role includes on-site maintenance, travel to sites, on-call rotation, and collaboration with vendors. A strong customer-service mindset and experience with Windows environments (AD, Office,

Qualifications

• Associate Degree or formal education in systems administration (technology) preferred or work equivalent.
• Windows Active Directory experience preferred.
• Experience managing and maintaining workstations running Microsoft Office, Windows virtual server environment, including virtual desktop environment and SharePoint preferred.

Responsibilities

• Maintain Helpdesk system and be primary point of contact for helpdesk tickets, and phone requests.
• Travel to sites and perform on-site maintenance.
• Set up, maintain, and troubleshoot desktop, notebook computers, and telephones, printers, mobile devices.
• Install and configure software in accordance with department policies and procedures.
• Maintain software and hardware inventory.
• Help maintain network security across organization.
• Complete and maintain project work as assigned.
• Provide updates to internal customers on solutions and manage expectations and timing of resolution as needed.
• Coordinate with outside vendors as needed.
• Prepares and maintains appropriate written documentation for systems, infrastructure, maintenance logs and procedures.
• Be a part of a rotating on-call schedule.
• Available for after hours or emergency assistance based on need.

Skills

Helpdesk

Customer service

On-site IT support

Ticketing systems

Communication

Education

Associate degree in IT

Tools

Active Directory

Microsoft Office

SharePoint

Virtual Desktop Environment

Job description

Job Category: Indirect

Requisition Number: INFOR007696

• Full-Time

Locations

Showing 1 location

Home Office
Lincoln, NE 68510, USA

Description

Serve as initial primary point of contact for Eventide staff by receiving calls and help desk tickets. Resolve issues and provide front line support and best possible customer service in a timely manner. Work with IT staff in maintaining network hardware, software and workstations as well as telephone and mobile devices.

ESSENTIAL FUNCTIONS:

• Maintain Helpdesk system and be primary point of contact for helpdesk tickets, and phone requests.
• Travel to sites and perform on-site maintenance.
• Set up, maintain, and troubleshoot desktop, notebook computers, and telephones, printers, mobile devices.
• Install and configure software in accordance with department policies and procedures.
• Maintain software and hardware inventory.
• Help maintain network security across organization.
• Complete and maintain project work as assigned.
• Provide updates to internal customers on solutions and manage expectations and timing of resolution as needed. Work closely with employees at all levels of the organization when responding to issues.
• Coordinate with outside vendors as needed.
• Prepares and maintains appropriate written documentation for systems, infrastructure, maintenance logs and procedures.
• Be a part of a rotating on-call schedule.
• Available for after hours or emergency assistance based on need.

EDUCATION AND EXPERIENCE:

• Associate Degree or formal education in systems administration (technology) preferred or work equivalent.
• Windows Active Directory experience preferred.
• Experience managing and maintaining workstations running Microsoft Office, Windows virtual server environment, including virtual desktop environment and SharePoint preferred.

Equal Opportunity Employer
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