Systems Support Specialist

Connexion Systems + Engineering; Orlando (FL); A distancia; USD 56.000 - 105.000; Jornada completa

Descripción de la vacante

Connexion Systems & Engineering Inc. is seeking an experienced Systems Support Specialist on a contract basis in Orlando, FL.

You will provide tier-1 through tier-3 support for internal systems, troubleshoot hardware/software/network issues, and manage tickets from intake to resolution. Ideal candidates have strong IT support background, experience with Windows and macOS, AD/Azure, and networking, plus excellent communication.

Formación

• 3–5 years of technical support experience.
• Windows 10/11 and macOS proficiency.
• Networking knowledge including TCP/IP, DNS, DHCP, VPN.
• Hardware diagnostics and peripherals management.
• Strong written and verbal communication.

Responsabilidades

• Provide tier-1 through tier-3 technical support for internal systems, software applications, and hardware infrastructure.
• Diagnose, troubleshoot, and resolve hardware, software, network, and peripheral issues efficiently.
• Document, track, and monitor support tickets through resolution utilizing standard helpdesk management frameworks.
• Assist with user onboarding, account provisioning, permission management, and hardware configuration.
• Collaborate with engineering and network administration teams to elevate complex issues and implement permanent fixes.
• Ensure data security compliance and maintain high standards of operational integrity across enterprise systems.

Conocimientos

Helpdesk

Remote troubleshooting

Desktop support

Windows 10/11

macOS

AD / Azure AD

Networking

Hardware diagnostics

MDM

Communication

Descripción del empleo

Systems Support Specialist Position Summary

We are seeking an experienced Systems Support Specialist to join our team on a contract basis. In this role, you will provide critical technical support, troubleshoot system issues, and ensure seamless operational workflows. The ideal candidate has a strong background in IT support, hardware/software troubleshooting, and end-user assistance.

Job Title: Systems Support

Job Class: Information Technology

Location: Orlando, FL (Telework Full-Time / Remote options available per project specifications)

Pay Rate & Compensation Information

Pay Rate Range: $41.00-$76.00 per hour (Dependent upon exact technical alignment and years of experience)

Overtime Status: Non-Exempt (OT paid at 1.5x for hours worked over standard threshold per 4/10 schedule guidelines)

Desired Start Date: November 30, 2026

Estimated End Date: February 18, 2028

Work Schedule: 4/10-A

Opportunity for FTE Hire: Yes

Key Responsibilities

• Provide tier-1 through tier-3 technical support for internal systems, software applications, and hardware infrastructure.
• Diagnose, troubleshoot, and resolve hardware, software, network, and peripheral issues efficiently.
• Document, track, and monitor support tickets through resolution utilizing standard helpdesk management frameworks.
• Assist with user onboarding, account provisioning, permission management, and hardware configuration.
• Collaborate with engineering and network administration teams to elevate complex issues and implement permanent fixes.
• Ensure data security compliance and maintain high standards of operational integrity across enterprise systems.

Skills Matrix

Skills Matrix Category Required Skills / Competencies Minimum Experience Importance Level

• Technical Support Helpdesk Ticketing Systems, Remote Troubleshooting, Desktop Support 3–5 Years Mandatory
• Operating Systems Windows 10/11, macOS, Active Directory / Azure AD administration 3 Years Mandatory
• Networking TCP/IP, DNS, DHCP, VPN client setup, basic Wi-Fi/LAN troubleshooting 2+ Years Preferred
• Hardware Laptop/Desktop hardware diagnostics, peripherals, mobile device management (MDM) 2 Years Mandatory
• Soft Skills Strong written and verbal communication, customer service orientation, multi-tasking N/A Mandatory