Systems Support Analyst I - 24/7 Incident Response

GamblingCareers.com; Tulsa (OK); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

Aristocrat is seeking a Systems Support Analyst I to ensure 24/7/365 operations for the Class II environment. You will create and manage tickets, monitor systems, and remotely troubleshoot servers and networks in a high-availability setting.

You will coordinate with engineering and field teams, uphold security and regulatory standards, and contribute to incident resolution and documentation. Strong communication is essential.

Qualifications

• Associate degree in information technology or equivalent experience preferred.
• 2+ years of validated IT experience or similar background preferred.
• Ability to obtain a gaming license in jurisdictions where Class II products operate.

Responsabilités

• Monitor and support enterprise systems, networks, and applications to maintain availability.
• Respond to incidents via phone, email, monitoring tools, and tickets.
• Create, update, and manage service tickets with proper documentation and prioritization.
• Remotely troubleshoot issues involving servers and network infrastructure.
• Coordinate incident response activities and communications during critical issues.
• Monitor alerts and follow incident management procedures to minimize disruptions.
• Collaborate with engineering and field technicians to resolve operational issues.
• Support scheduled installations, configurations, upgrades, and related documentation.
• Maintain clear communication during outages with status updates and reports.
• Adhere to remote access, security, and Tribal Gaming regulations.
• Analyze recurring issues and contribute to process improvements with documentation.

Connaissances

2+ years IT experience

Networking basics

Troubleshooting

English communication

Gaming license readiness

Formation

Associate degree in information technology

Outils

Hypervisors/VMs

SQL

Postgres

Kubernetes

Data backup/recovery

Description du poste

Aristocrat is seeking a Systems Support Analyst I to ensure 24/7/365 operations for the Class II environment. You will create and manage tickets, monitor systems, and remotely troubleshoot servers and networks in a high-availability setting.

You will coordinate with engineering and field teams, uphold security and regulatory standards, and contribute to incident resolution and documentation. Strong communication is essential.