Associate Systems Support Engineer: 24/7 Monitoring

Harris Computer; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Harris Computer is seeking an Associate Systems Support Engineer to join our IT operations team. You will monitor and maintain critical systems, ensuring uptime and availability using AppDynamics, LogicMonitor, and Azure Monitor. You will support SQL databases, Windows servers, and IIS, providing L1/L2 support while meeting SLAs.

You will perform routine health checks, configure systems, and collaborate on upgrades, patches, and incident responses to prevent downtime and improve reliability.

Qualifications

• Bachelor's degree or equivalent work experience in IT/computer science.
• 1-3 years of experience in a systems monitoring and support role.
• Familiarity with AppDynamics, LogicMonitor, and Azure Monitor.
• Basic knowledge of SQL databases and SQL monitoring techniques.
• Understanding of Windows Server administration and IIS management.
• Proficient troubleshooting and root cause analysis capabilities.
• Strong communication and teamwork skills.

Responsibilities

• Monitor performance and availability of applications and infrastructure using AppDynamics, LogicMonitor and Azure Monitor.
• Conduct regular health checks and performance tuning of SQL databases.
• Oversee Windows servers and IIS configurations and updates.
• Monitor interface subsystems to ensure seamless data flow between systems.
• Provide L1 and L2 support for incidents and escalate as needed.
• Maintain documentation on configurations, procedures and incidents.
• Participate in RCA to prevent recurrence and improve reliability.
• Collaborate with cross-functional teams to implement upgrades and patches with minimal downtime.
• Ensure 24/7 uptime and respond to alerts to meet SLAs.
• Stay updated on monitoring best practices and tool enhancements.

Skills

Analytical skills

Attention to detail

Excellent communication

Team collaboration

Troubleshooting

Root cause analysis

Documentation

Education

Bachelor's degree in Computer Science or related field

Tools

AppDynamics

LogicMonitor

Azure Monitor

SQL Monitoring

Windows Server Administration

IIS Management

Job description

Harris Computer is seeking an Associate Systems Support Engineer to join our IT operations team. You will monitor and maintain critical systems, ensuring uptime and availability using AppDynamics, LogicMonitor, and Azure Monitor. You will support SQL databases, Windows servers, and IIS, providing L1/L2 support while meeting SLAs.

You will perform routine health checks, configure systems, and collaborate on upgrades, patches, and incident responses to prevent downtime and improve reliability.