Systems Support Analyst

Digitailor; United States; On-site; USD 65,000 - 70,000; Full time

Job summary

HighPoint Global is seeking a Description Systems Support Analyst to join our team to provide quality LMS training and support, deploying training to HTKR and LMS, and creating detailed documentation. You will generate system reports, manage accounts, and troubleshoot issues while maintaining a high level of service.

Responsibilities include setting up curricula and large-scale deployments, coordinating with stakeholders, testing modifications, and training administrators on system functions and

Qualifications

• Associate’s degree or equivalent from a two-year college or technical school, or related experience.
• One year of experience supporting an LMS.
• Familiarity with SCORM protocols preferred.
• Experience with SharePoint and issue tracking tools preferred.

Responsibilities

• Provide LMS training and support to various users.
• Add or edit entities in the system (e.g., items, content objects, objectives, assessments, reports).
• Research and resolve LMS functionality issues.
• Set up curricula, large-scale course deployments, and assessments.
• Possess superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
• Support system implementations and/or upgrades by completing test cases and documenting results.
• Participate in client meetings related to support modifications, configurations, and customizations of training delivery.
• Evaluate requests and determine the level of support and documentation required.
• Train other administrators on key system functionality, administrative tasks, and processes.

Skills

SuccessFactors knowledge

Education

Associate’s degree or equivalent

Tools

Microsoft Excel

Microsoft Office Suite

SharePoint

SCORM

Issue tracking tools

Job description

Description Systems Support Analyst HighPoint Global’s professionals focus exclusively on helping government agencies and companies implement their most critically strategic initiatives.

The Role

of System Support Analyst contributes to HighPoint Global by providing quality and timely solutions including, but not limited to, deploying training to a content management system (HTKR) and Learning Management System (LMS), creating detailed documentation of processes and procedures, generating system and custom reports, managing accounts and assignments, and troubleshooting application issues while always ensuring a high level of service.

Responsibilities

Provide LMS training and support to various users. Add or edit entities in the system (e.g., items, content objects, objectives, assessments, reports). Research and resolve LMS functionality issues. Set up and work with curricula, large-scale course deployments, and assessments. Possess superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Support system implementations and/or upgrades by completing test cases and documenting results. Participate in client meetings related to support modifications, configurations, and customizations of training delivery. Evaluate requests and determine the level of support and documentation required. Engage and work with other team members to resolve issues. Maintain ongoing documentation (test cases, job aids, SOPs, checklists, and timelines). Execute system reports within the LMS. Train other administrators on key system functionality, administrative tasks, and processes. Work with stakeholders to standardize, streamline, and coordinate business and system processes. Understand, document, and clearly communicate these business processes to stakeholders. Work independently with users to define tasks and drive those to completion. Work with client and technical resources as required;

Knowledge and Skills

Requirements

Knowledge using SuccessFactors preferred. Ability to manage technical data, processing procedures, policies, and best practices. Skilled use of Microsoft Office Suite, specifically Microsoft Excel. Skilled creative problem-solving in a fast-paced environment. Takes initiative to stay current on latest products, system releases, processes, and industry trends.

Education

AND YEARS OF EXPERIENCE

Requirements

Associate’s degree or equivalent from a two-year college or technical school; or one year of related experience and/or training; or equivalent combination of education and experience. One or more years of experience supporting an LMS. Familiarity with SCORM protocols preferred. Experience with SharePoint and/or issue ticket tracking tools preferred. A reasonable estimate of the current range is $65,000-$70,000

HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit of transforming how agencies connect with and empower citizens to deliver on mission-critical objectives. At HighPoint, our focus is on delivering results that matter. We support and modernize our federal customer’s mission critical systems and functions. Agility is at our core: it is the mantra that drives us to succeed. We work quickly, analytically and deliver on agency priorities. HighPoint is a privately held company with a team of over 130 passionate professionals spread across 12 states in the U.S. HighPoint Digital, Inc.