IT Analyst

The Community Solution Education System; United States; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement plan with employer contrib

Generous paid time-off

Tuition reimbursement

Life and disability insurance

Flexible spending accounts

Job summary

The Community Solution Education System is seeking an IT Analyst to apply strong analytical and technical skills to manage and improve platform solutions for students and end users. You will collaborate with stakeholders, identify inefficiencies, and coordinate with IT teams to implement improvements and troubleshoot systems.

Responsibilities include leading project coordination, assisting with business case development, and serving as a liaison throughout the development lifecycle.

Qualifications

• BA/BS in a related field.
• Two to three years of SIS and/or CRM support.
• Three to five years of systems support or business analysis.

Responsibilities

• Lead analysis of complex client needs in new/existing operating models.
• Provide technical expertise for IT projects and enhance existing applications.
• Investigate issues and provide second-level support for business applications.
• Identify opportunities to increase efficiency through improved processes.
• Lead solution development and manage implementation lifecycle.
• Act as liaison between business clients and IT staff throughout development.

Skills

Strong analytical skills

Strong technical skills

Strong customer relations

Experience in education industry

Experience with SQL/SSMS

Education

BA/BS in a related field

Tools

SIS systems (CampusNexus)

CRM systems (Salesforce)

Document Imaging systems (Perceptive Content)

Microsoft Office 365

Workday

SQL/SSMS

Job description

Job Description

The IT Analyst applies strong analytical/problem solving skills and technical knowledge in working with stakeholders to manage and improve platform solutions. This involves collaboration with end users to identify inefficiencies with enterprise applications and processes, and coordination with other IT resources to execute improvements, system administration and troubleshooting or configuration changes, documentation of process changes for future reference, and strong customer service with both students and end users is required.

Principle Duties

Use professional concepts in accordance with company objectives to solve complex problems in creative and effective ways. Demonstrate expertise in functional area business processes. Independently initiate, identify and coordinate analysis of complex client needs in project areas such as: new/existing business operating models, innovative approaches to solutions support, market research of emerging or available product functionality and operational readiness assessment. Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing applications. Investigate and resolve application functionality related issues and provide second level support and troubleshooting of main business applications. Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements. Identify opportunities for increasing business efficiency through improved manual and automated process systems. Coordinate the development of comprehensive business cases with cost, service, and benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions. Act as project lead in the coordination of solution development and the implementation of final product/service. Act as a liaison between business clients and technical staff and/or with development and business intelligence staff throughout the development life cycle.

Job Description

The IT Analyst applies strong analytical/problem solving skills and technical knowledge in working with stakeholders to manage and improve platform solutions. This involves collaboration with end users to identify inefficiencies with enterprise applications and processes, and coordination with other IT resources to execute improvements, system administration and troubleshooting or configuration changes, documentation of process changes for future reference, and strong customer service with both students and end users is required.

Principle Duties

Use professional concepts in accordance with company objectives to solve complex problems in creative and effective ways. Demonstrate expertise in functional area business processes. Independently initiate, identify and coordinate analysis of complex client needs in project areas such as: new/existing business operating models, innovative approaches to solutions support, market research of emerging or available product functionality and operational readiness assessment. Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing applications. Investigate and resolve application functionality related issues and provide second level support and troubleshooting of main business applications. Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements. Identify opportunities for increasing business efficiency through improved manual and automated process systems. Coordinate the development of comprehensive business cases with cost, service, and benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions. Act as project lead in the coordination of solution development and the implementation of final product/service. Act as a liaison between business clients and technical staff and/or with development and business intelligence staff throughout the development life cycle.

Essential Knowledge, Skills, and Abilities

• Experience in education industry a plus.
• Strong analytical and technical skills
• Experience with SIS systems (CampusNexus preferred)
• Experience with CRM systems (Salesforce a plus).
• Experience with Document Imaging systems (Perceptive Content) a plus.
• Familiarity with the Microsoft Office 365 platform a plus
• Familiarity with Workday a plus
• Strong understanding of technical support processes and troubleshooting.
• Strong customer relations background.
• Experience with SQL/SSMS preferred.

Position Qualifications

• BA/BS in a related field
• Two to three years of SIS and/or CRM support
• Three to five years of systems support or business analysis

Compensation & Benefits

This opportunity is budgeted at $75,000 - 85,000 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

https://www.tcsedsystem.edu/careers/

The Community Solution is an Equal Opportunity Employer.