LMS & Systems Support Analyst

Digitailor; United States; On-site; USD 65,000 - 70,000; Full time

Job summary

HighPoint Global is seeking a Description Systems Support Analyst to join our team to provide quality LMS training and support, deploying training to HTKR and LMS, and creating detailed documentation. You will generate system reports, manage accounts, and troubleshoot issues while maintaining a high level of service.

Responsibilities include setting up curricula and large-scale deployments, coordinating with stakeholders, testing modifications, and training administrators on system functions and

Qualifications

• Associate’s degree or equivalent from a two-year college or technical school, or related experience.
• One year of experience supporting an LMS.
• Familiarity with SCORM protocols preferred.
• Experience with SharePoint and issue tracking tools preferred.

Responsibilities

• Provide LMS training and support to various users.
• Add or edit entities in the system (e.g., items, content objects, objectives, assessments, reports).
• Research and resolve LMS functionality issues.
• Set up curricula, large-scale course deployments, and assessments.
• Possess superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
• Support system implementations and/or upgrades by completing test cases and documenting results.
• Participate in client meetings related to support modifications, configurations, and customizations of training delivery.
• Evaluate requests and determine the level of support and documentation required.
• Train other administrators on key system functionality, administrative tasks, and processes.

Skills

SuccessFactors knowledge

Education

Associate’s degree or equivalent

Tools

Microsoft Excel

Microsoft Office Suite

SharePoint

SCORM

Issue tracking tools

Job description

HighPoint Global is seeking a Description Systems Support Analyst to join our team to provide quality LMS training and support, deploying training to HTKR and LMS, and creating detailed documentation. You will generate system reports, manage accounts, and troubleshoot issues while maintaining a high level of service.

Responsibilities include setting up curricula and large-scale deployments, coordinating with stakeholders, testing modifications, and training administrators on system functions and