Application Support Analyst

re:Members; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

20 days PTO

Medical, Dental, Vision, Life/AD&D, &/

Pet Insurance Discount

401(K) with company contribution

Hybrid/Remote first workplace

Job summary

re:Members is seeking an Application Support Analyst in the United States. The role focuses on leading the troubleshooting of complex application issues, driving incident and problem resolution, and collaborating with internal teams and customers to share solutions.

The position emphasizes maintaining support documentation and contributing to continuous improvements, including AI-related projects and validating new software features before release.

Qualifications

• 5+ years of experience in application support or related role.
• 2+ years of SQL experience.
• Experience troubleshooting and diagnosing complex software issues.

Responsibilities

• Lead troubleshooting of complex application issues and mentor the team.
• Drive incident and problem resolution, document actions, and root-cause analysis.
• Collaborate with internal teams and customers to share insights and solutions.
• Maintain and update support documentation and troubleshooting guides.
• Support projects and testing initiatives, including AI-related projects and feature validation.

Skills

SQL

Application support

Troubleshooting

Education

Bachelor's degree in business or information systems

Tools

Knowledge base tooling

Job description

Application Support Analyst

Empowering Clients with System Support

re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world.

Why people love working here:

• Focus on personal and career development.
• Competitive salary, benefits, and other forms of compensation.
• Fresh approaches to using familiar skill sets and areas of expertise.
• Caring, capable leaders.
• Thriving culture powered by hybrid and remote team members.
• Our vision: Provide powerful solutions that help our non-profit clients improve the world.
• Our core values: Initiative, Collaboration, Reliability and Stewardship.

This role: A day and week in the life…

• Lead troubleshooting of complex application issues ensuring timely resolution while providing mentorship and best practices within the team to enhance support efficiency.
• Drive incident and problem resolution processes, document actions, elevate unresolved issues, and identify root causes to implement long-term solutions.
• Collaborate effectively with internal teams and customers sharing insights on technical issues and their solutions.
• Maintain and update support documentation, knowledge base articles, and troubleshooting guides while contributing to continuous improvement initiatives.
• Support projects and testing initiatives, including managing AI-related projects and validating new software features before release.

This role: You will be successful in this role if you…

• Earned a bachelor’s degree in business, information systems, or related field.
• Have 5+ years of experience in an application support, technical support, or a related role including 2+ years of SQL experience.
• Experience troubleshooting and resolving complex software issues as well as diagnosing software applications and systems.
• Expertise working with software architectures, error analysis, debugging, and cross-functional collaboration to address performance, security, and compatibility issues.
• Strong familiarity with data modification commands, can understand and write intermediate SQL and queries.

Eligible candidates reside in one of these states: CA, DC, FL, GA, IL, IN, LA, MD, MI, MN, MO, NC, NJ, NY, OH, PA, SC, TN, TX, UT, VA, WA.

Compensation

$60,000 - $80,000 USD Annually

This reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates.

Benefits

• 20 days of PTO + 11 paid holidays
• Medical, Dental, Vision, Life/AD&D, and Disability Insurance
• Pet Insurance Discount
• 401(K) Retirement Plan with company contribution
• Collaborative, high-energy work environment
• Hybrid/Remote first workplace

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Equal Opportunity Employer

We are an Equal Employment Opportunity (EEO) and Affiliation Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, martial status, protected veteran status, or disability status.