Systems Support Analyst

FRESH Networks: Smart Milk Distribution Solutions; California; Remote; USD 42,000 - 68,000; Full time

Job summary

FRESH Networks: Smart Milk Distribution Solutions is seeking a detail-oriented Systems Support Analyst to provide support for business applications and IT systems. The role involves monitoring performance, troubleshooting issues, assisting users, and collaborating with IT teams to maintain reliable operations.

The ideal candidate will have an Associate or Bachelor’s degree in IT/CS/IS and 0–3 years of IT support experience, with basic Windows/Linux knowledge, networking fundamentals, and strong

Qualifications

• Associate or bachelor’s degree in IT, CS, or IS preferred.
• 0–3 years in IT support or related role.
• Familiarity with Windows and/or Linux OS.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs).
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide first- and second-level support for business applications and IT systems.
• Monitor system performance, availability, and alerts.
• Troubleshoot hardware, software, applications, and connectivity issues.
• Investigate incidents and identify root causes.
• Document issues and resolutions for tickets.
• Assist users with system access and account issues.
• Maintain user accounts and permissions per policy.
• Assist with software installations, patches, and maintenance.
• Escalate complex issues to senior teams.
• Maintain technical documentation and knowledge base.

Skills

Troubleshooting

System monitoring

Communication

Multi-tasking

Detail oriented

Independent work

Team collaboration

Problem solving

Windows

Linux

Education

Associate or Bachelor's degree in IT/CS/IS

Tools

Active Directory

Microsoft 365

SQL basics

PowerShell

Job description

Experience Level: Entry-Level / Associate

Job Overview

Systems Support Analyst

Location: United States

Job Type: Full-Time

Work Arrangement: Remote / Hybrid

Experience Level: Entry-Level / Associate

We are seeking a detail-oriented and technically capable Systems Support Analyst to provide support for business applications, IT systems, and technical operations. The successful candidate will monitor system performance, troubleshoot technical issues, assist users, and work with IT teams to maintain reliable and efficient systems.

This position is an excellent opportunity for an early-career IT professional looking to develop experience in systems support, troubleshooting, application administration, and IT operations.

Key Responsibilities

• Provide first- and second-level support for business applications and IT systems.
• Monitor system performance, availability, and operational alerts.
• Troubleshoot hardware, software, application, and connectivity issues.
• Investigate system incidents and identify potential root causes.
• Respond to support tickets and document issues and resolutions accurately.
• Assist users with system access, account issues, and basic technical questions.
• Maintain user accounts, permissions, and system access in accordance with company policies.
• Assist with software installations, updates, patches, and system maintenance.
• Monitor system logs and escalates complex issues to senior technical teams.
• Maintain technical documentation, system procedures, and knowledge-base materials.
• Assist with system testing, upgrades, deployments, and implementation projects.
• Collaborate with Systems Administrators, Network Engineers, Developers, Security teams, and other IT staff.
• Identify recurring issues and recommend improvements to systems and support processes.
• Follow IT security, change management, and operational procedures.
• Perform other systems support and IT-related duties as assigned.

Qualifications

• Associate or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field is preferred.
• 0–3 years of experience in IT support, systems support, application support, help desk, or a related technical role.
• Basic understanding of Windows and/or Linux operating systems.
• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, and VPNs.
• Strong troubleshooting and analytical skills.
• Familiarity with Microsoft Office or Microsoft 365.
• Ability to diagnose technical problems and communicate solutions clearly.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple support requests and prioritize tasks.
• Ability to work independently and collaboratively.
• Must be authorized to work in the United States.

Preferred Qualifications

• Experience with IT service management or ticketing systems.
• Familiarity with Active Directory or Microsoft Entra ID.
• Basic knowledge of SQL and database concepts.
• Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Basic scripting experience with PowerShell, Python, or Bash.
• Experience supporting SaaS or enterprise business applications.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.